Casino Support: Welcome to casino support how may I assist you?
harleyhun69: Hello, I have an email about the new coupon codes and the email reads that they are redeamable 6 times. I tried to redeem Poppop for the 2nd time and it does not work.
Casino Support: One moment please
harleyhun69: ok
Casino Support: at the moment you have burst awaiting your deposit
Casino Support: it is a 215% match bonus
harleyhun69: i don't want to use that one. May I please use poppop
Casino Support: ok
Casino Support: One moment please
Casino Support: i can see that you redeemed poppop
Casino Support: that one is redeemable only once
Casino Support: it is a free chip
Casino Support: free 30 $
harleyhun69: "Each coupon is 6 times redeemable." This is what is on my email. There are no exclusions listed
Casino Support: the free bonus is redeemable only once
Casino Support: the match ones are redeemable 6 times each
harleyhun69: THat is not presented in the email. It reads 6 time EACH. No exclusions.
harleyhun69: How can you change it when the email does not read that information
Casino Support: this is the way the promotion works, i understand that the email may be misleading, but what it actually says is that the match bonuses are redeemable 6 times, but the free cash ones are only redeemable once
Casino Support: that it was the e mail is about
harleyhun69: If you will not honor this promotion as it reads then I would like to redeem another coupon that is for a chip, please.
Casino Support: you can try, to redeem the rest of the bonuses
Casino Support: they are all surprise bonuses
harleyhun69: Thanks for your time. I think in the future, the emails should be more specific. Have a good day!. >:(
GVC misleidende e-mail
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