Prisma/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Clubspeler/Wild Vegas

Hi Everyone,

I will open a case file for you, please send me an email so that we can start corresponding with status on your account.

Thanks,

Marty
md@gwages.com

hello i have a problem with Vip Lounge Casino i request a withdraw and next day my withdraw was denyed and i contact the site via email no answer

account:BaTTzo

we hope you will enjoy the site Marty

Hi Everyone,

Thanks for the welcome!  To make the process faster and more efficient please email me with as much details on your account as possible.

I.e. Casino brand, user id, amount owed, amount pending, approval date, submission date...will insure a more expedient outcome.

Thanks again,

Marty Davis
Gambling Wages
md@gwages.com

MARTY, the following pending withdrawls are all w/ slots of vegas
3/12 $972, 5/18 $1408. 5/26 $803 , 5/26 $623 ,6/9 $1203 ,6/9  $620 ,6/12 $ 700 , 6/15  $978 , 6/20 $1415, 6/21 $318 ,6/22 $714 , 6/22 $417 , 6/23 $635, 6/23 $309
there u go MARTY, 14 pending withdrawals, all more than 10 days old, please help,thx cosmod[user name]
cosmo delillo

Great, that's what I was looking for.  Please email me so I can work out the details with you or call me.

Thanks,

Marty
md@gwages.com
1-800-549-7407

G'day Marty.

welcome to the support forum!

Many thanks in advance for your time and support. Much appreciated!

Best wishes to Ingrid in her new role. Her support and understanding was invaluable, and she will most certainly be missed.

warmest regards,

mako 

Hi Marty1

Welcome back!  I've seen you on this website in other areas and I'm sure you will do great job!  I have an approved withdrawal from Prism Casino on 7/21/2010.  I had requested over the phone that they send it to eWalletXpress, so I will receive it sooner.  Could you please facilitate this for me?  My info is in my file and my sign-on is dalenekhan.  If you require any more info, please let me know.  Thanks a bunch.

Dalene Khan

hi marty  i need some help receiving a 55 dollar withdraw from cool cat casino  on april 20 it was approved but had to be resent for some reason  i have contacted the casino by phone and email an uncountable amount of times and am always told it will be ready soon  i'm new so i need help  thanks for your time  my user name for this casino  lmseptember

Hi Marty!

A while ago I tried to use a coupon code on Slots of Vegas. It didn't come through, I asked live chat why and apparently my country was not eligible. No problem. A while later I got another coupon code which worked, indicating that my country was OK, or so I thought. I could not find any T&C that contradicted this, so i fulfilled the wagering requirements and tried to withdraw $250. But it didn't come through.

Is there anything you can do about this it'd be much appreciated.

Username: carlberg

Hi Marty! I'm having a problem with a withdrawal for: wererabbitt on Slots of Vegas. I deposited initially with a slots only coupon. I ran my balance down to zero when I entered a slots tournament that was $5. to enter. I won $ 4.95. This was only money in account. I played slots until I hit a jackpot of over $6000. After I had been playing a while, I tried to withdraw the $5000. I checked today and my withdrawal was denied because they said I was still on a bonus when I entered tournament and had played blackjack which was not allowed on coupon. How is it fair that I used all bonus money, ran account to zero, won $4.95 on a $5 buyin work my way up to over $7000 at one point and I get denied any withdrawal? Can I see a record of my play action?  Susan

Hi Marty,

My withdrawal from Prism was approved on 7/21/2010, so today is 10 days.  Would you please facilitate transfer to my eWalletXpress account, as we had discussed before?  My user name is dalenekhan.

Thanks so much for your help and Take Care!

Dalene Khan

Hi Marty,
Just wanted to tell you to hang in there.  It appears you have quite a busy time of it, representing so many casinos.

Take care,
v

Thanks for the support V!

Hi Marty,glad to see you on lcb!! Seems like you are getting bombarded right now but I'm sure this too will pass!!LOL!!! Everyone here is rooting for you.

Hi Ingrid, been waiting awhile for $100.00 withdrawal from Lucky18 casino. I was hoping you could check on it please. User Name: cjsinc09

Thanks,
Greg                           

Hi,

I joined Wild Vegas, got the no deposit chip only, played through, and requested the $145 withdrawal.  After a delay I find the withdrawal is declined and the account banned.  I really liked the deposit bonuses on the site and was very disappointed to see the way they treat someone who was lucky enough to win.  My username is Papii.

Hi Papii,

Our Casino reserves the right to refuse our services to any players at any time.

http://www.wildvegascasino.com/terms.php

I understand your frustration and because we are a high bonus Casino we have to take extra care as to the type of players we allow to play in our Casino’s. 

It is for this reason that is why Wild Vegas Casino reserves its right to limit and/or refuse the player's wagers. Wild Vegas Casino reserves the right to refuse or rescind any play bonus for any reason including, but not restricted to, player abuse.

Please feel free to contact me directly if you have any further questions,

Marty Davis
md@gwages.com

Hi Marty,

You have email.

anyone know what happens in slots of vegas casino and virtual payments are overdue toys in August and I could get my payments me user name is musculos80 

Hi Musculos,

Can you email me directly, I have ecalated your issue but moving forward it's much faster if you email me directly.

Thanks,

Marty
md@gwages.com

anyone know what happens in slots of vegas casino and virtual payments are overdue toys in August and I could get my payments me user name is musculos80 

Hi Marty
You have mail

User name: clobstein
RE OC

I just got it...thanks we will get back to you with a status on your account within 24 hours.

Thanks,

Marty

Hi Marty
You have mail

User name: clobstein
RE OC

Hey Marty,

A long time ago I closed all my account with this group and asked to be taken off the calling list. IF Christopher D'angelo calls me again I am going to get mad. The calls need to STOP!

Thanks.
LH

Hi LH,

Please give me your phone number and I will make sure to add it to our DNC list.

Please email it to me,

Marty Davis
md@gwages.com

What is going on with my withdrawal of $700? I won this on a free chip for tournaments. No they are saying I can't withdrawal because of multiple free chips. This free chip was for tournaments only.

Username- lulusucks

Hi BMWest,

It's very clear in all of our terms and conditions that multiple Free Chips are invalid.  A free chip is a free chip regardless of it's use.

Please email the Casino you were playing in so that I can research the account but for future reference be aware that there are always restrictions on our bonuses.

Thanks,

Marty Davis
md@gwages.com

i have a question about viplounge
i cashed out $3300 but $125 was removed for the bonus i used
i saw that it has been split up for cash out
first payment $675 then $500 until the balance is paid
i am fine with that after talking to live chat and i had an email explaining it all
what i would like to know and the only question not answered is this
do i have to have all the $500 withdrawals approved and wait for the payment again?
it took 10 days to approve that withdrawal and i was told it will be 10 days for the $675 to be deposited to my account
if it is going to take 20 business days for each payment then i have roughly 5 months still to go before i paid in full

Hi Corin69,

Please contact me directly so that I can escalate your account and find out what your status is.

Please email me your user ID and I will look into it!

Thanks,

Marty Davis
md@gwages.com

email sent
thank you

hi
thanks for your help
i have found out it is going to take about 20 days for each $500 to get paid to me
that seems extreme but at least i am getting paid

Hi Corin69,

Congratulations on the great win! Hope you continue to have good luck and yes we are not the fastest to pay out but we do offer HUGE bonuses and our players...much like yourself can win VERY big from relatively small deposits.

Thanks again,

Marty

hi Marty
my username @ prismcasino is giro247, and i made a withdrawal request via neteller on 13/10/10 and was wondering when it will approved. i believe it usually takes 7-10 business days to approve, so should be approved very shortly. Thanks

Hi giro247,

Thanks for the User Id, let me look into your case and have Emilia email you with the status of your account.

Thanks,

Marty

Hi there Marty, thanks for the quick reply, and i did get a reply from emily from accounting, although i tried to reply to her email but my message was not being sent for some reason.  Is it possible, once its been approved to have half the winnings via neteller and half via moneybookers, as emily was asking if i had a moneybookers account, it would make it a lot quicker in payment. Regards Giro247

Hi Marty, you have email, regards Giro247

Hi Marty, I hope you can help me w/a problem I'm having w/Coolcat casino.

This is a partial repost, per Zuga's suggestion, of this topic

Basically I reached playthrough on a no deposit offer from this site at close to the max cashout - $380 of $400 max - made a min deposit of $25 through ewalletxpress, which I believed was necessary to request a withdrawal, and had all of my winnings confiscated. The only reason customer service has offered was that I mixed deposits w/free chips. I've always had to make a min deposit prior to requesting a withdrawal (for fraud prevention purposes) and could then withdraw both the deposit and winnings - as long as the deposit wasn't played or another bonus requested, which is the case here. Granted, this was at Rival casinos, but it was my understanding after reviewing the terms and conditions on Coolcat's site that this was also true here. This is the first RTG casino I've played at much less tried to withdraw from.

My username is bradwillbw and this is the transaction I had w/customer service:

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Linda'. How can I help you?
Linda: Welcome to Cool Cat Casino! How may I help you?
Linda: Good evening!
Me Hi, I requested a withdrawal yesterday and it appears that it was denied and the funds were confiscated. Can you tell me what is going on with this?
Linda: Just a moment while I check your account!
Linda: Thank you for waiting!
Linda: I am sorry but I see your withdrawal was denied due to you mixed deposits with free chips and that is against casino rules, which is why the winnings were voided and we placed back your deposit in the account for you to use a bonus and start from scratch
Linda: You just need to go ahead and choose a bonus to redeem
Me I was not aware that the deposit could not be withdrawn as well as it is usually cited as a "fraud prevention" measure for new accounts and can be withdrawn along w/winnings.
Linda: I am sorry but I see that you deposited $25 and the minimum to redeem a bonus is $30
Linda: Actually we could have taken the deposit as well, but we know you did not mixed transactions on purpose which is why we are giving you a second chance to play your deposit
Me That has been my experience so far, although not at RTG casinos. This is a simple honest mistake which does not seem to me to warrant such hasty action.
Me If you know this was not done purposefully, then I don't see why your action has to be so prompt and permanent. I made every effort to remain within your specified rules, w/no intentional deviations.
Me Can you point me to the clause that would have allowed you to confiscate the deposit as well?
Linda: We know that, which is why we credited the deposit back in your account for you to have another chance to cash out
You are not currently in a chat session.
You are not currently in a chat session.

I don't know if I was cut off by the service rep 'Linda' or if the connection was lost, but my last question was never answered. From what I've seen in many different terms/conditions agreements - and I believe RTG's apply here too - even if bonus funds are confiscated for suspected fraud or bonus abuse any real money deposits made by the player are returned to the account and are available for withdrawal. But this should be a moot point anyway since I've not done anything wrong in association w/this bonus. At least not knowingly or deliberately, which was acknowledged by the rep in the above conversation. So can you tell me what gives here?

I will gladly supply any further info if necessary and am even happy to play my deposit some w/out a bonus as long as my winnings are reinstated.

I just spoke to live chat with viplounge
I had an e-mail that said I should be paid by the 29th now I am told it 'should go out at the end of this week'
That will be about 16 days instead of the 10 days it says on the website and then as it was worded with should not will I still may have to wait longer
I would like to know if this kind of delay is normal?
Is it possible to find out why it is taking so long?
My documents are verified so I know it is not that
Thank you

info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Henry'. How can I help you?
corin69: hi. i could you please tell me when i will get paid? i spoke to todd on the 29th and was told to check back in a few days. i was due $675 on the 29th in my neteller account
Henry: hi
Henry: let me check
corin69: ok thank you
Henry: approved 10/15 and should go out at the end of this week
corin69: oh ok. i had an email that said it should be paid by the 29th which is why i thought it would be there by now
Henry: I understand and I am sorry this is the info finance dept gave me
corin69: ok then. i will wait another week. thank you for your help
Henry: you are welcome

Never mind
I have been paid

Hi my username at viplounge is travical
I used an $88 n/d chip from lcb.com and when I met all playthru requirements my $1,100 winnings were reduced to $88, the amount of original bonus so that's my money right? All thats fine, $88 was under withdrawable amount so, anyways I continued to play with what was now 'real money' Well, I won putting my withdrawalable balance at over $700, and requested a cashout for $600, then played the remainder on slots.
So i thought i was waiting for the check in the mail, even tried to deposit money while I had that transaction pending, which was pre-approved but then denied because it was a mastercard, but all of that is irrelevant, here is my issue:
I decide to contact live support regarding my $600 withdrawal and when it would be coming and they informed me they were voiding it because I had played a ineligible game "war"  which although it was stated it was not eligible to count towards my play through amount, it was never stated that I couldn't play any of those games at all, or winnings would be voided, it just said doesn't count toward wagering requirements, I mean, isn't the point of the free chip to try games the casino has to offer and see whether you like them or not?  
And besides when I tried to play a progressive slot machine on accident it clearly stated "your balance is a bonus balance and this game is not allowed" so why wouldn't it say that for war?
  And I don't think I even won anything on war. Honestly, I don't even remember if I even bet or not, I remember clicking it to check it out, but I know for sure it was nothing significant if any at all that was won, so wouldn't it be fair to void the winnings (if any) from war only and not consider the whole thing void? can I get a copy of my transaction history or anything to see?  Because I still  had more than enough to meet playthru requirements without whatever was wagered on war, as i was up to $1,100 before my balance was reduced to the original $88,
Please let me know if you can look into it and possibly do anything to help me, i couldn't really understand live support and requested a record of our chat be emailed but never received it, I'd really appreciate it and would even be willing to deposit there in the future, but at this point i'm really skeptical about their integrity, as this was a bad first impression as you can imagine.  Thanks for your time and consideration in this matter

travis

i also am still waiting for a withdrawl. its been over 2 months now, and i'm told every week that it will be done at the end of the week per the finance team. i've been told this for over 1.5 months now only to have them continue to lie to me. my withdrawl was approved in the amount of 110 dollars. its not a large amount, just would like to see it at some point. my username is jpk1080 at palace of chance. thanks.

Hello Travis and jpk1080,

I have escalated both of your issues and we will get back with you shortly with the status of your account.  In the future please contact me directly via email so that I can forward your information more expediently.

Kind Regards,

Marty Davis
md@gwages.com

thank you for doing that. i hope this can finally be resolved. i appreciate your effort.

john

the transfer was made. thanks again for your help.

Brad, did you get the help you needed? If you didn't try to PM Marty with your situation, i'm really concerned for you and want you to get some answers.. i just havent heard if it was resolved, if so let us know

Imagin, thanks for asking. 

Yes, I have received some support from the reps here but it's been a mixed bag so far. All of our communication has been through email though, which is why the results haven't been reflected here on the boards. Basically, I've been told that my cashout will be honored once a couple of docs are received. But I've also been banned from coolcat - as well as captain jack's casino, where I had just begun to play my signup bonus - for apparently being an "advanced or professional" level player, when only recreational players are allowed at their sites. This is very strange to me since this is the first RTG casino I've played at, first bonus I've claimed, and first and only time I've tried to cashout w/them. Claudia has been very prompt and polite about it though. We will see how things go from here.

Hi - I requested a withdrawal from Cool Cat on 9/28 for $500. It was approved on 10/7 and for the past 2-3 weeks I am being told it would completed processing by the end of the week or over the weeked. Please advise when this withdrawal will finally clear. The username is tinycomet.