Prisma/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Clubspeler/Wild Vegas

INGRID, HI THX FOR ALL YOUR HELP.
HERE IS MY LATEST PROBLEM, I HAVE 6 PENDING WITHDRAWALS WITH SOV
THAT ARE ALL FROM EARLY MARCH. CAN WE PLEASE GET THEM APPROVED AND THEN SENT OUT TO MY EWALLET ACCOUNT.
THEY ARE PENDING FOR OVER 3 MONTHS
THX AGAIN, YOUR THE BEST,COSMOD

Hi Alicia,

Sorry for the delay in writing back, you posted Friday night and I wasn't here Monday/Tuesday.

I'm not sure if you saw my post above, in which I tried to explain the reasons for the delay in sending your withdrawal.  The representatives in the Withdrawal department don't lie, at least not on purpose, they work with the estimates they are given and unfortunately sometimes things happen that are out of our control, like in this case losing a processor.

I've given your QuickTender information to the Accounting deparment and your withdrawal will be sent soon, most likely by Friday.

Best regards,

Ingrid

Hi Sandi,

Usually the payment method doesn't make a difference, so it was true when they told you that several weeks ago, the processor situation changed that temporarily.

I'm glad you received your money, enjoy!

Best regards,

Ingrid

Hi Dalene,

We're expecting the processors to be back up soon, most likely next week; your withdrawal isn't scheduled to be sent until then (7 to 10 business days) and since it takes some time for eWallet to send your funds and they deduct a large fee, I would wait if I were you, but it's completely your call.

Best regards,

Ingrid

Hi Cosmo,

Your case is out of the ordinary because you usually have a lot of withdrawals pending at the same time, and since the casino has to leave some time in between each payment sent, unfortunately this delays your installments.

Your next payment should be approved next week, since your last payment was approved June 1; the casino usually leaves 7 to 10 business days in between approvals.

Best regards,

Ingrid

Dear Ingrid,

Thanks for your message regarding my 6 month pending withdrawal.  I look forward to hearing a favorable response on Friday.  Thanks again!

Best regards,

Alicia

Hi Alicia,

Yes, I'm really sorry your last installment took so long to be approved and then sent, unfortunately you were one of the most affected with all the delays the casino had, especially since you had three separate approvals.

Your funds have been sent to QT. Just so you know, the account number you gave me ended in 8 and apparently that was incorrect; somehow the Accounting department looked into it and sent it to the same account number except ending in 6.

Best regards,

Ingrid

Hi Ingrid
I won a little bit with Cool Cat and was wondering if you could keep an eye on the process of it. It helps when your in our corner.
Thanks Judi

Hi Judi,

Congratulations on your winnings, I wish it seemed like a little bit to me too 

It usually takes 7 to 10 business days for withdrawals to be approved; if it hasn't been approved by June 24th please let me know.

Best regards,

Ingrid

It's now June 17th and I'm still waiting for my check. I understand you had a processor down, but can you check on this for me? I do not want to use eWALLET  as suggested by the withdrawal dept. I asked a check be sent. I'd appreciate any feedback you can give me. THANKS!!!  ps..The acct. is with SOV under Wererabbitt

Hi Ingrid,
Its me again you are the greatest, so please keep an eye out on my pending approval at POC user name: clobstein. I requested it on June 6th and its been 10 days..Damian said next week so I will  only contact you for updates now. Thank-you Ingrid and I hope you are doing great .
Carol
Sunnydays

Hi Ingrid,

I wanted to check with you to see if my withdrawal from Coolcat is on time and also if the new processor is in place.

You do a great job!  Thank you very much.

Dalene Khan
(dalenekhan)

my username is vheenan08 and I played the 300free chip. I read the terms and it stated the maximum withdrawl was 300 however for first time users it states it is us to 600. I think that is totally wrong that I played all the w/r and still has 3000 left and u are still denying me my withdrawals. I played and played for that money.

Hi Queen,

A new processor has been setup and payments by check and other methods that were on hold are now starting to be sent; I’ll make sure your withdrawal is sent as soon as possible.

Best Regards,

Ingrid

Hi Sunny,

Your withdrawal was approved earlier today.

Best regards,

Ingrid

Hi Dalene,

Thank you for that, I try 

The new processor is now up and running, payments are starting to be sent. Under normal circumstances your withdrawal would've been sent today, but the processor issue did cause some delay.  I'll make sure it's sent as soon as possible.

Best regards,

Ingrid

Hi Vheenan,

I imagine this is what you read:

"FREE CHIPS
- A regular customer may cash out 2 times the value of the chip if they have not cashed out on free chips in the past, otherwise only the amount of free chip."

This can be found in the general rules section.  This applies for manual free chips given to players by Customer Support for various reasons, the rules are posted in the general section because these are not specific promotions that can be found anywhere else in the website.

The new player promotion you used has its own very clear and specific terms and conditions, they are easy to find just below the promotion itself:

http://www.slotsofvegas.com/newplayer.php

"$300 Free Chip - comes with a 40X wagering requirement and a $300 maximum allowed withdrawal"

Your withdrawal was denied because you haven't sent the necessary documents, please contact Customer Service for further details.

Best regards,

Ingrid

hi ingrid, i have a situation
received payout from coolcat this weekend for 1406,sent to my ewallet account. this is fine ,but they never sent the 10% withdrawal fee. when i questioned henry, he said that fee was only being sent while the procesoor was down may 22 -25. i asked for the withdrawal to come to my ewallet account,but i stipulated it must be done with the withdrawal fee.
i have some approved withdrawals w/sov, if they want to send them all out w/ewallet i'll accept as long as they send the $150 max transfer fee that ewallet charges,thx cosmod
otherwise a wire transfer works,thx for all your continued help,cosmod

Hello, Ingrid,
not sure if you got my pm. I had big luck at cirrus and the first installmentof my withdrawal was approved 4.6 and the second 3 days ago. Unfortionatly the mooneys havent hit my neteller account yes. Mayby you can have a look at it.
My username is mert456
Thank you for your help

Hi Cosmo,

As I had mentioned in my post (quoted above), eWalletXpress fees were being covered only that week, due to the processor being down.  The withdrawal that was sent to you on June 6 included the fee.  If you didn't want to continue receiving your other withdrawals through eWallet, you should've said so to me or someone in customer service.

If you'd like I can write in your Cool Cat account (remind me of other casino accounts if you want me to include a comment as well) that you do not wish to receive more withdrawals through eWallet.

However, please consider that eWalletXpress deducts 10% up to $150 when a withdrawal from them is made.  In your case, since you have a lot of withdrawals coming, through other methods such as a check or wire a fee would be deducted by our processor, they could vary between $65 and $100 depending on the amount being sent, but in this case the whole amount was sent to you, no fee was deducted.  If you accumulate for example $5,000 in eWalletXpress before making a withdrawal, you'll be saving money in fees.

Best regards,

Ingrid

Hi Carmert,

I checked your account, I'll make sure your first installment is sent to your NETeller account as soon as possible.

Best regards,

Ingrid

INGRID, JUST HAVE THE MONEY SENT TO MY EWALLET ACCOUNT, I;LL TAKE CARE OF THE FEE,THX COSMOD

Will do Cosmo 

Ingrid,
Thanks for updating me on the approval from POC ..now how long before its deposited in my ewallet account? Also, hit at Prism and have a withdrawal pending approval on 06-19-10, its my first time I have won there !!!
POC user name: clobstein
Prisim user name: tjsmom

Thanking you in advance,
Carol
sunnydays

Hi Ingrid,

Thank you very much for transferring my funds to my eWalletXpress account, seeing that it would take longer to wait for the check from the processor.  My deposit was approved on 6/4 and the money was transferred from eWX into my bank account on 6/25.  That really good!  You're a gem.  I don't have any pending problems, so I'll just say goodbye for now.  Keep up your extraordinary work!  I still think you deserve a raise!

Dalene

ingrid, hi all approved withdrawals have been sent to ewallet account, thx
still have 2 pending wagers from early march .please help get them approved, thx cosmod

Hi Carol,

I'm sorry for the delay in writing back.

It usually takes 7 to 10 business days for withdrawals to be approved plus 7 to 10 business days for funds to be sent once the withdrawal is approved.  If your Prism approval and funds sent from Palace are delayed to more than the 10 business days, please let me know and I'll be happy to look into it.

Best regards,

Ingrid

Thank you for your feedback Dalene, enjoy your winnings!! 

Hi Cosmo,

Thanks for confirming receipt of all funds. I'll look into your pending withdrawals.

Best regards,

Ingrid

Hi Ingrid
Can you find out how and when I will receive my withdrawl? They approved it on the 23rd of June. But I'am not sure where they will be sending it. Would like any info you can get for me.
Thanks so Much
Your A GEM
Judi

Hi Judi,

It usually takes 7 to 10 business days for withdrawals to be sent once the withdrawal is approved. The Accounting department normally uses the payment method that will allow you to receive your funds faster.

Best regards,

Ingrid

I got my check yesterday. Thanx!!!! I think we'd be lost without you here on this site!

EXCUSE MY 2 CENT ,BUT PRISM CASINO JUST PLAIN RIPPS PEEPS OFF ,AND SHOULD BE CONSIDERED A ROUGE CASINO.

Hi Danz,

This thread is for people seeking help and your post clearly is not seeking help. 

Please restrict comments in this thread to help requests.  Your 2nd post has been removed.

Thanks

blue

Hi Danz,

I'll be happy to check your account and see what the problem was, if a mistake was made I'll make sure it's corrected, or I'll explain to you what happened and why.

Feel free to send me your username by PM or you can also post it here if you prefer.

Best regards,

Ingrid

Hi Carol,

I'm sorry for the delay in writing back.

It usually takes 7 to 10 business days for withdrawals to be approved plus 7 to 10 business days for funds to be sent once the withdrawal is approved.  If your Prism approval and funds sent from Palace are delayed to more than the 10 business days, please let me know and I'll be happy to look into it.

Best regards,

Ingrid
[/quote]

Hi Ingrid
Please check on POC withdrawal, its been 10 days user: clobstein
and Prism for approval user: tjsmom
Its ok to send both to ewallet..it should state that on my profile
Thanks Ingrid..hope all is well
sunnydays
Carol

ingrid, i need your help again,
recently my status has been changed to skilled player with sov. i'm ok with that, but there is no reason to stop me from being a silver vip.as per the requirements [$25,000 lifetime deposits will override all reqiurements and make silver vip staus immediate]
no one is giving me an answer on this . but its clear to me that a skilled player can make deposits just like anyone else and become or in my case continue to be a vip.
please have them enter me back as vip, i have invested a lot of time and money into this site, and i dont want to be deprived what i have earned.
thx cosmod

Hi Carol,

I'll check on these and make sure they're sent to your eWalletXpress account soon.

Best regards,

Ingrid

Hi everyone,

There's been some changes in the structure of our department and I'll now be in charge of other areas, so I will no longer be looking into player issues.

Marty will continue helping out here.  He has been posting in other forums and does an amazing job, so I'm leaving you in the best of hands.  He'll post soon to introduce himself.

Cosmo, Marty will check up on your post.

Have a good one everybody  

Ingrid

ingrid, hi
still awaiting approval for pending withdrawals from sov, for the following dates 3/12, 5/18, 5/26, 5/26 again, there are others but these are way over due, please have them approve, and then send to ewallet account.
thx so much for your help,cosmod

That's a big shame Ingrid.  You've been a fantastic rep and I'm sure all our members will be sorry to see you go.  Good luck in your new position.

blue

Hi Cosmo,

I am currently looking into your account status and payout issues.  I will email you with an update on your status and Emilia will handle your payouts.

Thanks,

Marty

Hi Everyone,

Our team at Gambling Wages includes Ingrid Evans, Steve Ariel and Me.  Ingrid has been doing a great job handling your player issues and hope I am able to fill her shoes.

I wanted to introduce myself and make myself available to all our players the Casinos I represent are as follows:

Gambling Wages Casinos under my direct jurisdiction –
Cool Cat, Cirrus, Cirrus UK, Club Player, Palace of Chance, Wild Vegas and Prism Casino, Slots of Vegas

Casinos not under my direct jurisdiction but I can now escalate and resolve player issues are - Vip Lounge, Virtual Casino and Party City

Please PM me or email me if you have player issues with any one of the above casinos.

Regards,

Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com

Welcome, Marty!!!

So glad to have you with us and we appreciate Ingrid for helping so many our members and she did an awesome job and I have no doubt that you will be great too!
Thanks in advance and have a wonderful day!

Ingrid, sorry to see u leave u did a fantastic job, without your help i probably would have stopped playing on the site a while ago. best of luck.cosmod

marty, welcome,if your as dedicated as ingrid was u will be fine.
my last message to ingrid invoved penging withdrawals which go back as far as mar 12, also may18 and a couple on may 26, please have them approved and sent to my ewallet account, there are others but these are long overdue, all w/sov, thx cosmod,and good luck

Welcome to the forum Marty


I have seen you around on other forums. Keep up the good work.



:-*

Welcome Marty - glad to have you here.

blue

hello i have a problem with Vip Lounge Casino i request a withdraw and next day my withdraw was denyed and i contact the site via email no answer

account:BaTTzo

we hope you will enjoy the site Marty

Hi Cosmo,

I have your account now and working on getting those payouts into your e-wallet ASAP.  Please email, it's the fastest way for me to escalate case files.

As much info as you can please, Casino, User ID, amount, date all expedite the process on my end.

Thanks,

Marty
md@gwages.com