Subject: BetNjet – €6,000 debited but deposits rejected and never credited
Hello,
I would like to request LCB's assistance regarding a serious payment dispute with BetNjet involving a total amount of €6,000.
I made three deposits of €2,000 each using my bank card. The full €6,000 was successfully debited from my bank account, but the deposits were never credited to my BetNjet account.
BetNjet's own records show the deposit attempts as “rejected.”
I contacted BetNjet repeatedly and provided bank documentation proving that the money was actually debited from my account.
BetNjet subsequently informed me that the transactions had been reviewed and that they were rejected on the payment provider's side, stating that BetNjet itself never received the funds.
However, the €6,000 was never returned to me.
This leaves a very important unresolved question: if the money was debited from my bank account, BetNjet recorded the deposits as rejected, and BetNjet says it never received the funds, where did the €6,000 go?
My bank documentation also contains merchant/payment descriptors connected with the disputed transactions, including Cool-Pic. Cool-Pic publicly identifies its company as GIMURTEX LIMITED (UK Company No. 16117528).
I want to be very clear that I am not claiming, without evidence, that GIMURTEX retained my money. I am asking BetNjet to properly investigate the payment chain and identify the payment provider/acquirer involved and determine where the funds were ultimately settled.
I have made numerous attempts to resolve this directly with BetNjet. I have contacted support by email and live chat and supplied the relevant documentation, but I have still not received a satisfactory resolution or the return of the €6,000.
Due to the lack of resolution, legal proceedings have also been initiated before the Julgado de Paz do Porto in Portugal, case 287/2026-JP, involving BetNjet and GIMURTEX LIMITED.
Nevertheless, I remain fully willing to resolve this matter amicably if BetNjet investigates the transactions properly and arranges the return of the €6,000.
I respectfully ask LCB to contact the BetNjet representative and request that the case be escalated to BetNjet's Payments/Finance department.
I can provide LCB with supporting evidence, including:
Bank statements showing the three €2,000 debits;
BetNjet records showing the deposit attempts as rejected;
Emails and chat conversations with BetNjet;
BetNjet's statements that the transactions failed on the payment provider's side and that BetNjet did not receive the funds;
Documentation concerning the merchant descriptors;
Evidence of my attempts to resolve the matter directly.
I am not asking for a bonus or account reopening. I am asking for the €6,000 that left my bank account and was never credited to my BetNjet account to be properly traced and returned.
I would greatly appreciate LCB's assistance in obtaining a substantive response from the BetNjet representative.
Thank you.
Betwiste bedrag: 6000€
Casino: BetNjet
Zaaknr.: 4695
Onderwerp: BetNjet – €6.000 afgeschreven, maar stortingen geweigerd en nooit bijgeschreven. Hallo, ik wil graag de hulp van LCB inroepen in verband met een ernstig betalingsgeschil met BetNjet betreffende een totaalbedrag van €6.000. Ik heb drie stortingen van elk €2.000 gedaan met mijn bankpas. Het volledige bedrag van €6.000 is succesvol van mijn bankrekening afgeschreven, maar de stortingen zijn nooit bijgeschreven op mijn BetNjet-account. Volgens de eigen gegevens van BetNjet zijn de stortingspogingen "geweigerd". Ik heb herhaaldelijk contact opgenomen met BetNjet en bankdocumenten overlegd waaruit blijkt dat het geld daadwerkelijk van mijn rekening is afgeschreven. BetNjet heeft mij vervolgens laten weten dat de transacties zijn gecontroleerd en dat ze aan de kant van de betalingsprovider zijn geweigerd, met de verklaring dat BetNjet zelf de gelden nooit heeft ontvangen. De €6.000 is echter nooit aan mij terugbetaald. Dit laat een zeer belangrijke onbeantwoorde vraag achter: als het geld van mijn bankrekening is afgeschreven, BetNjet de stortingen als geweigerd heeft geregistreerd en BetNjet beweert de gelden nooit te hebben ontvangen, waar is die €6.000 dan gebleven? Mijn bankafschriften bevatten ook beschrijvingen van de verkoper/betaling die verband houden met de betwiste transacties, waaronder Cool-Pic. Cool-Pic presenteert zich publiekelijk als GIMURTEX LIMITED (Brits bedrijfsnummer 16117528). Ik wil heel duidelijk stellen dat ik niet zonder bewijs beweer dat GIMURTEX mijn geld heeft ingehouden. Ik verzoek BetNjet om de betalingsketen grondig te onderzoeken, de betrokken betalingsprovider/acquirer te identificeren en vast te stellen waar de gelden uiteindelijk terecht zijn gekomen. Ik heb talloze pogingen gedaan om dit rechtstreeks met BetNjet op te lossen. Ik heb contact opgenomen met de klantenservice via e-mail en live chat en de relevante documentatie verstrekt, maar ik heb nog steeds geen bevredigende oplossing ontvangen en de €6.000 niet teruggekregen. Vanwege het uitblijven van een oplossing is er ook een rechtszaak aangespannen bij de Julgado de Paz do Porto in Portugal, zaaknummer 287/2026-JP, tussen BetNjet en GIMURTEX LIMITED. Desondanks blijf ik volledig bereid om deze kwestie in goed overleg op te lossen, mits BetNjet de transacties naar behoren onderzoekt en de teruggave van € 6.000 regelt. Ik verzoek LCB respectvol contact op te nemen met de vertegenwoordiger van BetNjet en te verzoeken de zaak door te verwijzen naar de afdeling Betalingen/Financiën van BetNjet. Ik kan LCB bewijsmateriaal verstrekken, waaronder: bankafschriften met de drie afschrijvingen van € 2.000; gegevens van BetNjet waaruit blijkt dat de stortingspogingen zijn afgewezen; e-mails en chatgesprekken met BetNjet; verklaringen van BetNjet dat de transacties aan de kant van de betalingsprovider zijn mislukt en dat BetNjet de gelden niet heeft ontvangen; documentatie betreffende de beschrijvingen van de verkoper; bewijs van mijn pogingen om de zaak rechtstreeks op te lossen. Ik vraag niet om een bonus of heropening van mijn account. Ik verzoek om de €6.000 die van mijn bankrekening is afgeschreven en nooit op mijn BetNjet-account is bijgeschreven, te traceren en terug te storten. Ik zou het zeer op prijs stellen als LCB mij zou kunnen helpen een inhoudelijke reactie van de BetNjet-vertegenwoordiger te verkrijgen. Dank u wel.
Betwiste bedrag: 6000€
Casino: BetNjet
Zaaknr.: 4695
Subject: BetNjet – €6,000 debited but deposits rejected and never credited
Hello,
I would like to request LCB's assistance regarding a serious payment dispute with BetNjet involving a total amount of €6,000.
I made three deposits of €2,000 each using my bank card. The full €6,000 was successfully debited from my bank account, but the deposits were never credited to my BetNjet account.
BetNjet's own records show the deposit attempts as “rejected.”
I contacted BetNjet repeatedly and provided bank documentation proving that the money was actually debited from my account.
BetNjet subsequently informed me that the transactions had been reviewed and that they were rejected on the payment provider's side, stating that BetNjet itself never received the funds.
However, the €6,000 was never returned to me.
This leaves a very important unresolved question: if the money was debited from my bank account, BetNjet recorded the deposits as rejected, and BetNjet says it never received the funds, where did the €6,000 go?
My bank documentation also contains merchant/payment descriptors connected with the disputed transactions, including Cool-Pic. Cool-Pic publicly identifies its company as GIMURTEX LIMITED (UK Company No. 16117528).
I want to be very clear that I am not claiming, without evidence, that GIMURTEX retained my money. I am asking BetNjet to properly investigate the payment chain and identify the payment provider/acquirer involved and determine where the funds were ultimately settled.
I have made numerous attempts to resolve this directly with BetNjet. I have contacted support by email and live chat and supplied the relevant documentation, but I have still not received a satisfactory resolution or the return of the €6,000.
Due to the lack of resolution, legal proceedings have also been initiated before the Julgado de Paz do Porto in Portugal, case 287/2026-JP, involving BetNjet and GIMURTEX LIMITED.
Nevertheless, I remain fully willing to resolve this matter amicably if BetNjet investigates the transactions properly and arranges the return of the €6,000.
I respectfully ask LCB to contact the BetNjet representative and request that the case be escalated to BetNjet's Payments/Finance department.
I can provide LCB with supporting evidence, including:
Bank statements showing the three €2,000 debits;
BetNjet records showing the deposit attempts as rejected;
Emails and chat conversations with BetNjet;
BetNjet's statements that the transactions failed on the payment provider's side and that BetNjet did not receive the funds;
Documentation concerning the merchant descriptors;
Evidence of my attempts to resolve the matter directly.
I am not asking for a bonus or account reopening. I am asking for the €6,000 that left my bank account and was never credited to my BetNjet account to be properly traced and returned.
I would greatly appreciate LCB's assistance in obtaining a substantive response from the BetNjet representative.
Thank you.
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