Pledoo-ondersteuning en klachtenthread

Hello everyone, 

We are more than pleased to join this awesome LCB community! 

Engaging with our customer base and solving issues together is a process that Pledoo Casino care greatly about. 

Feel free to leave any inquiries in this thread and they will be addressed as soon as possible. 

Let's have fun!      

Welcome Pledoo Casino Rep! Happy to have you on board! 

Welcome to the BEST Forum Pledoo! 

Welcome to LCB 

Welcome to our forum

This is the worst casino I have ever made a deposit into. I haven't received my deposit for nine days. I previously provided all the required documents. Customer support keeps giving me the same boilerplate messages: "We haven't received any updates. Please wait." Why should I have to beg for my own deposit?

Hi syyplay,

Thank you for reaching out to us, and sorry for your negative experience. Please send us your casino username via private message and any proof of your deposit.

Also, could you please tell us more details

• Which method did you use for the deposit?
• Is this your first deposit at Pledoo Casino?
• Is your account verified?

As soon as you respond and provide us with all the necessary details, we’ll be able to assist you further. 

Hvala što ste podelili svoje iskustvo. Razmišljao sam da igram u ovom kazinu, ali mislim da ću ga sada preskočiti.

Thanks for sharing your experience. I was thinking about playing at this casino, but I think I'll skip it for now.

If you are ready like me to wait for your deposit for 12 days, which still hasn’t been credited, then this place is for you. The worst casino I've ever encountered. They ignore my emails. They've been giving me the same responses in chat for 12 days. Meanwhile, they claim they haven't received a response from their payment provider during this entire time. I deeply regret depositing at this casino. It's $700; I'd rather have given that money to the homeless.

Vau, to zaista zvuči veoma frustrirajuće. Čekati 12 dana da se depozit prikaže definitivno nije dobar znak. Nakon što sam čuo za tvoje iskustvo, siguran sam da tamo neću igrati. Hvala što si podelio svoju situaciju i upozorio druge na to.

Wow, that really sounds very frustrating. Waiting 12 days for a deposit to show is definitely not a good sign. After hearing about your experience, I'm sure I won't be playing there. Thanks for sharing your situation and warning others about it.

Hi syyplay,

Thank you for sending us your casino username and additional information. Your complaint, along with all the details you provided and the casino credits, has been forwarded to the casino rep.

As soon as we have an update, we will let you know here in this thread.

Thank you very much. They blocked my ability to write just yesterday, but I didn't violate any rules or insult them in any way. Perhaps because I spent 40 minutes chatting with them, trying to figure out why I couldn't get my money. I'd be very grateful if you could help me.

Hi syyplay,

Thank you for your update.

Could you please let us know if they explained what the issue with the deposit was?

From our side, we have received confirmation that they are currently looking into your account. We will update you as soon as we receive any additional information.

Hi syyplay,

We are still waiting for the casino to complete thier review. In the meantime, do you have any updates from your side?

Hi syyplay,

Could you please provied us with the update regarding your case? Did you manage to receive your deposit?

Hi syyplay,

We have received a response from the casino representative stating that they contacted you 6 days ago, as the deposit details did not match their records. They also provided instructions on how to submit the correct information so they can verify your payment, but you have not contacted them since then.

Unfortunately, we have not received any response from you either. Therefore, we will mark this complaint as CLOSED due submitter's inactivity.

If you are still experiencing issues, please make sure to reply to the casino and provide them with the correct details so they can proceed with the verification.