Vertaling 
I will just post the transcript of the live chat convo as that pretty much explains the issue I had, I am still scratching my head as to what just happened as like I said in the chat I felt like I ended up in the twilight zone lol
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Chat on www.kryptosino.com Conversation started on : Sunday, August 20, 2023, at 11:32 (GMT+0) |
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| [11:32] | Customer Support: Welcome to Kryptosino, if you need help simply reply to this message, we are online and ready to help. |
| [11:33] | kiwiguy1977: Hi, just registered after being sent a email about your no deposit sign up free spins, I have filled in profile, etc. verified email address but when i try to use the code FS25 it just says its an invalid code |
| [11:34] | Zoey has joined the conversation |
| [11:34] | Zoey: Hello there and welcome! |
| [11:34] | Zoey: May I kindly ask you to provide me with your username, please? |
| [11:34] | kiwiguy1977: hi thanks, yes user name is <removed> |
| [11:35] | kiwiguy1977: |
| [11:35] | Zoey: Thank you for your username. |
| [11:35] | Zoey: Allow me a moment to take a look, please. |
| [11:35] | kiwiguy1977: thanks kindly |
| [11:36] | Zoey: Thank you very much for waiting. |
| [11:36] | Zoey: I have checked and the code which you have provided for me does not exist unfortunately. |
| [11:36] | Zoey: But no worries, as our new member you are able to claim our amazing Welcome bonuses on your first deposit, this special bonus brings you 100% bonus, you can chose between the wagering and wager free bonus. |
| [11:36] | Zoey: Minimum deposit amount to claim this amazing bonus is 20$. |
| [11:36] | kiwiguy1977: its from your own website https://www.promo.kryptosino.com/ |
| [11:37] | Zoey: I have checked and the code FS25 does not exist. |
| [11:37] | Zoey: Maybe you can re-check it please? |
| [11:38] | kiwiguy1977: look at the page i just sent you to link to, its your own website lol |
| [11:38] | Zoey: I have checked, as I have mentioned. |
| [11:40] | kiwiguy1977: File : https://tawk.link/627cd9ce7b967b11798f011b/vc/64e1f9cc7c514ae2fa463a76/v/e4213e26349ba68314829881fa52c0f6840f6733/Capture.JPG |
| [11:42] | kiwiguy1977: File : https://tawk.link/627cd9ce7b967b11798f011b/vc/64e1f9cc7c514ae2fa463a76/v/d9f7256d3c0c9eb93f4400bb9e82d2e87eaf0834/Capture1.JPG |
| [11:42] | Zoey: I see, you are referring to our Welcome bonuses. Also, "25 free spins" it is not a name of the promotion. May I kindly ask you to provide me with the name promotion that you are referring to so that I can check it for you, please? |
| [11:42] | kiwiguy1977: look at the second screenshot i sent you |
| [11:42] | kiwiguy1977: its got the code showing |
| [11:44] | kiwiguy1977: I am so confused, this is a page on your own website |
| [11:44] | Zoey: I have checked and code FS25 does not exist as a promotion. If you find the name of your special promotion please feel free to visit our live chat at any time and we will check it for you! Also, do not forget to check out our Welcome bonus on your first deposit as well  |
| [11:44] | Zoey: If you will need any assistance with claiming the bonus on your deposit let me know as I am happy to help. Cheers! |
| [11:45] | kiwiguy1977: can i talk to someone else please, I feel like I am in the twilight zone, you have a page on your own website withe the promotion on it as well as the code, etc but you are asking me to tell you the name of the promotion? |
| [11:46] | Zoey: At the moment I am in charge and happy to assist. As I have mentioned couple of times, the promo code FS25 does not exist. |
| [11:49] | kiwiguy1977: ok great, I am just geting the transcript of this convo emailed to me and I will go post it on the casino review site I use because this is crazy, there is a page on your own website with the promotion details and code on it, i have pointed you to it and sent you screenshots of it but you keep telling me it doesn't exist, I aren't getting anywhere here so thanks for a super bad experience and I will take this further |
