OPGELOST: Coinbets777 Casino - Probleem met trage betalingen

Betwiste bedrag: 69$

Casino: Coinbets777 Casino

Zaaknr.: 3383

This kind of behavior is really shameful. I was hoping that it would be easy to withdraw at least a small amount of money from a trustworthy platform. It taught me how not having the right information and choosing the right partner can waste both your time and money.

Hi Leonardon,

Sorry to hear that you are facing this kind of issue. Could you please give us more information regarding your case?

• Is this your first withdrawal?
• Is your account verified?
• Did the casino provide with explanation why your withdrawal was declined?
• Did you check what is max cashout is for that bonus?
• Did you check the wagering requirements for that bonus?

Hi Leonardon,

Thank you so much for the additional information. We forward your complaint and account details to the casino rep.

We will update you as soon as we receive their response. Please keep an eye on this thread.

Hi Leonardon,

We have received feedback from the casino rep that they are looking into your case and get back to us as soon as they have more information. We will keep you updated.

Thank you for your patience.

Hi Leonardon,

We received an answer from the casino rep that they have already raised the issue on their end, and you should receive your payment within 2–3 business days.

Please keep us updated.

Hi,

The casino sent $69 via BTC, although I have the currency set to EUR, the amount is already small, and in the end I had to wait 2 months to get less than I needed... LET THEM TRANSFER THE DIFFERENCE!

Thanks

Hi Leonardon,

We received confirmation from the casino rep that your winning was in USD, which amounts to €58.83. Given that you were paid the amount you won.

We will mark complaint #3383 as RESOLVED.

Hi Leonardon,

That amount refers to your balance shown in EUR, but the winning was actually paid out in USD.

If you can find any confirmation or screenshot showing that your winning was listed in EUR, please send it to us.

When registering at the casino, you choose a currency, then it is impossible to change it. If I make a deposit, the casino receives what I chose. Do you see USD?

account blocked how to show let them open access i will show

If you can find any confirmation or screenshot showing that your winning was listed in EUR, please send it to us.

sounds absurd still account currency euro how can the winnings be in another currency? it's like I have an account in BTC how can the winnings be in Solana?

Hi Leonardon,

When you were playing, your balance was shown in USD because that's the casino's base currency. So everything was converted, and your winning was in USD.

After the game ended, you were paid out in EUR, just like your deposit, but the amount of win was 65 in USD (~58.83EUR).

MY SELECTED CURRENCY IS EURO I MADE A DEPOSIT IN EURO MY WITHDRAWAL OF MONEY IS EURO BUT FOR SOME REASON I RECEIVED MONEY IN USD AND NOT AT THE EURO RATE BUT JUST 69 USD BUT I SHOULD HAVE RECEIVED 80 USD BECAUSE IT IS 69 EURO

BONUS 45 EUR+DEPOSIT 24.62 EUR = 69.62 EUR = 80 USD

Hi Leonardon,

The casino’s base currency is US dollars (USD). This means that even if you deposit in euros (EUR), the casino automatically converts your deposit into dollars to use in the games. So when you play, your balance and winnings show up in USD.

For example, if you deposited 24 EUR, it would be converted to ~28 USD (depending on the exchange rate). Your winnings are also calculated in USD. After your game, when you cash out, the casino converts your USD winnings back to EUR and pays you in euros.

You can also find this explanation directly in the cashier section of the casino, where it shows how deposits and withdrawals are handled with currency conversion.

Hi Leonardon,

As we've already explained multiple times and confirmed with the casino, the information is also clearly stated in the cashier section. We really don’t have anything more to add to this case.

If you have any other questions, feel free to reach out. We are here to help.

I'm telling you it's a scam casino

We have already explained this to you. In that case, British Pounds would have been converted to USD at the exchange rate at that time.

Please refer to the explanation above.

so why the hell didn't mine exchange at the current rate?

The same situation!!!

I don't understand what's going on.
Of course, I'm grateful to you for helping me get my winnings, but in all fairness, with a clear conscience, the problem or complaint has been resolved, the entire amount should be paid, and I don't require you to pay me anything extra, I want to get my entire withdrawal! My withdrawal is 69 euros

обратите внимание на текущий баланс, это не депозит, это баланс в казино, указан в ЕВРО, если вам этого недостаточно, запросите доступ к аккаунту

Я не делал ДЕПОЗИТ в долларах США, я сделал депозит в BTC и конвертировал его в евро, так что не нужно врать 

ACCEPT THE FACT THAT THE CASINO DID NOT PAID THE ENTIRE AMOUNT, INSTEAD OF 69 EURO PAID 58

pay attention to the current balance, this is not a deposit, this is a balance in the casino, indicated in EURO, if this is not enough for you, request access to the account

I didn't DEPOSIT in USD, I deposited in BTC and converted it to EUR, so no need to lie

ACCEPT THE FACT THAT THE CASINO DID NOT PAID THE ENTIRE AMOUNT, INSTEAD OF 69 EURO PAID 58

Hi Leonardon,

As far as we are concerned, the complaint has been resolved as previously stated. Please do not post further in this topic, as there is no point.

Any additional posts in this thread will be removed since everything has already been explained.