Vertaling 
I am opening this official complaint against Pin-Up Casino for unfairly confiscating my 100 AZN legitimate winnings and constantly shifting their accusations for over a month now. Important Technical Note regarding my Location: I am a player from Azerbaijan and my casino account is strictly registered under Azerbaijan. However, due to local internet provider restrictions on gambling sites in my country, I am forced to use a VPN to access the internet and submit this complaint. Please disregard any alternative IP location shown by the system; my true residency and account country is Azerbaijan. Detailed Case Summary: I deposited 10 AZN and received a 10 AZN bonus. I lost my initial 10 AZN cash deposit, but then I started wagering the 10 AZN bonus strictly on slot games (such as Leprechaun and fruit slots). I successfully completed the full 500 AZN wagering requirement. The moment the wagering was finished, my balance was at 388 AZN, and the casino's automated system capped it and transferred exactly 100 AZN to my real balance, strictly following the bonus rules. However, the moment I requested a withdrawal, the casino completely banned and blocked my entire account from their system. The casino has been dragging this issue out for over a month, and they are completely shifting their fake reasons depending on which platform they are talking to: 1. To the mediator on Casino Guru, they formally claimed that I am banned for 'multi-accounting'. 2. On the Askgamblers platform, they claim I am banned for 'bonus abuse' (clause 11.8). 3. Most shockingly, in their official emails sent directly to my Gmail right now (which I have attached as evidence), they explicitly admitted that my account was simply blocked BY THE AUTOMATED SYSTEM ("заблокирован системой. Система обнаружила нарушение..."). They are hiding behind their own automated system's generic software blocks because they have no real logs, person-verified evidence, or consistent arguments against me. If their system verified and approved the 100 AZN transfer to my real balance upon completing the wagering, they cannot legally retroactively confiscate the money and lock me out based on contradictory, automated claims. This clearly proves they are operating in complete bad faith to avoid a 100 AZN payout. I request the LCB Team to investigate this fraud and hold them accountable.
Betwiste bedrag: 100₼
Casino: Pin Up Casino
Zaaknr.: 4297
