I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Betwiste bedrag: 7.761€
Casino: Vemabet casino
Zaaknr.: 4694
Ik dien deze klacht in tegen Vemabet betreffende € 7.761 aan tegoeden die ik niet heb ontvangen. Mijn Vemabet-account toonde een saldo van € 7.761,00 aan echt geld, met € 0,00 bonussaldo. Op 25 juni 2026 heb ik een opnameverzoek ingediend van € 2.761 via Skrill. Vemabet stuurde mij een e-mail ter bevestiging dat het opnameverzoek was ontvangen. Op 7 juli 2026 om 13:17 uur stuurde Vemabet mij een e-mail ter bevestiging dat mijn KYC-verificatie succesvol was afgerond. In de e-mail stond specifiek vermeld dat ik alle accountfuncties onbeperkt kon gebruiken, inclusief opnames. Een minuut later, om 13:18 uur, bevestigde Vemabet de ontvangst van een tweede opnameverzoek via Skrill voor € 5.000. De twee opnameverzoeken samen bedragen dus precies € 7.761. Noch € 2.761, noch € 5.000 is op mijn Skrill-account bijgeschreven. Beide opnameverzoeken zijn vervolgens geannuleerd. Ik heb ook een screenshot van mijn Vemabet-account waarop het volgende te zien is: – Totaalsaldo: € 7.761,00 – Bonussaldo: € 0,00 – Werkelijk saldo: € 7.761,00. Ik heb vervolgens contact opgenomen met de klantenservice van Vemabet om een verklaring te vragen. Op 29 augustus 2026 vertelde een medewerker van de klantenservice, genaamd "Vitaly", mij dat de geannuleerde uitbetalingen zogenaamd waren teruggestort op mijn Vemabet-saldo en dat deze bedragen vervolgens waren gebruikt om te gokken, waardoor het saldo op € 0 was komen te staan. Vemabet heeft echter geen transactiegeschiedenis, wedgegevens, data, spellen, bedragen, wed-ID's of ander bewijsmateriaal verstrekt ter ondersteuning van deze bewering. Ik betwist deze verklaring en heb specifiek de benodigde gegevens opgevraagd om deze te verifiëren. Mijn account is nu niet meer toegankelijk. Wanneer ik probeer in te loggen op Vemabet, verschijnt de melding "Conta bloqueada" ("Account geblokkeerd"). Ik heb hier een screenshot van. Op 11 september 2026 heb ik Vemabet een gedetailleerd en formeel verzoek gestuurd voor de volledige account- en transactiegeschiedenis. Ik heb onder andere het volgende opgevraagd: – het volledige rekeningoverzicht en de transactiegeschiedenis; – een volledig overzicht van zowel opnames als annuleringen daarvan; – de reden en datum/tijd van elke annulering; – bewijs van de vermeende terugstorting van de gelden op mijn rekening; – elke weddenschap/transactie waarmee Vemabet beweert dat de € 7.761 vervolgens is ingezet, inclusief data, bedragen, spellen/evenementen, ID's en resultaten; – het saldo direct vóór en na de annulering van de opnames; – bewijs met betrekking tot de blokkering/beperking van mijn rekening. Vemabet antwoordde slechts dat mijn verzoek door hun team werd beoordeeld en dat ik een update zou ontvangen zodra de beoordeling was afgerond. Tot op heden heb ik de gevraagde rekening- en wedgegevens nog niet ontvangen. Ik heb ook een formele klacht ingediend via het klachtenmechanisme van de Anjouan Licensing Board (LCB). Ik verzoek LCB contact op te nemen met Vemabet en te helpen bij het oplossen van dit geschil. Ik verzoek om: 1. Betaling van de € 7.761 die mij verschuldigd is; of 2. Indien Vemabet volhoudt dat de €7.761 is teruggestort op mijn rekening en vervolgens is vergokt, verzoek ik om overlegging van het volledige, verifieerbare rekeningoverzicht en de individuele wed-/transactiegegevens waaruit precies blijkt hoe, wanneer en waar de gehele €7.761 is gebruikt. Ik kan bewijsmateriaal overleggen ter ondersteuning van het bovenstaande, waaronder een schermafbeelding van mijn saldo, e-mails met opnamebevestigingen, een succesvolle KYC-bevestiging, een schermafbeelding van de geblokkeerde rekening, correspondentie met de klantenservice van Vemabet, mijn formele verzoek om de rekeninggegevens, het antwoord van Vemabet op dat verzoek en de bevestiging van de klacht van Anjouan. Ik verzoek LCB respectvol contact op te nemen met de vertegenwoordiger van het casino en deze zaak te onderzoeken.
Betwiste bedrag: 7.761€
Casino: Vemabet casino
Zaaknr.: 4694
I am submitting this complaint against Vemabet regarding €7,761 in funds that I have not received.
My Vemabet account displayed a real-money balance of €7,761.00, with €0.00 bonus balance.
On 25 June 2026, I requested a withdrawal of €2,761 through Skrill. Vemabet sent me an email confirming that the withdrawal request had been received.
On 7 July 2026 at 13:17, Vemabet sent me an email confirming that my KYC verification had been successfully completed. The email specifically stated that I could use all account features without restrictions, including withdrawals.
One minute later, at 13:18, Vemabet confirmed receipt of a second Skrill withdrawal request for €5,000.
The two withdrawal requests therefore total exactly €7,761.
Neither €2,761 nor €5,000 was received in my Skrill account. Both withdrawal requests were subsequently cancelled.
I also have a screenshot from my Vemabet account showing:
– Total balance: €7,761.00
– Bonus balance: €0.00
– Real balance: €7,761.00
I subsequently contacted Vemabet support seeking an explanation. On 29 August 2026, a support agent named “Vitaly” told me that the cancelled withdrawal funds had allegedly been returned to my Vemabet balance and that those funds were subsequently used for gambling, leaving the balance at €0.
However, Vemabet did not provide any transaction history, betting records, dates, games, amounts, bet IDs or other documentary evidence supporting this allegation.
I dispute this explanation and have specifically requested the records necessary to verify it.
My account is now inaccessible. When I attempt to log in to Vemabet, the website displays the message “Conta bloqueada” (“Account blocked”). I have a screenshot documenting this.
On 11 September 2026, I sent Vemabet a detailed formal request for the complete account and transaction history. Among other things, I requested:
– the complete account ledger and transaction history;
– complete records of both withdrawals and their cancellations;
– the reason and date/time of each cancellation;
– records showing the alleged return of the funds to my balance;
– every bet/transaction through which Vemabet claims the €7,761 was subsequently gambled, including dates, amounts, games/events, IDs and results;
– the balance immediately before and after the withdrawals were cancelled;
– records concerning the blocking/restriction of my account.
Vemabet replied only that my request was being reviewed by its team and that I would receive an update after the review was completed. As of the date of this complaint, I have not been provided with the requested account or betting records.
I have also filed a formal complaint through the Anjouan licensing complaint mechanism.
I am asking LCB to contact Vemabet and assist in resolving this dispute.
I request either:
1. Payment of the €7,761 owed to me; or
2. If Vemabet maintains that the €7,761 was returned to my balance and subsequently gambled, production of the complete verifiable account ledger and individual betting/transaction records demonstrating exactly how, when and where the entire €7,761 was used.
I can provide documentary evidence supporting the above, including the balance screenshot, withdrawal confirmation emails, successful KYC confirmation, account-blocked screenshot, correspondence with Vemabet support, my formal request for the account records, Vemabet's response to that request, and the Anjouan complaint confirmation.
I respectfully ask LCB to contact the casino representative and investigate this matter.
Ingediend middels het LCB klachtenformulier
Vertaling 
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