Cyberclub Casino

Hello All!

My name is Jack and I am here to help any and all of you with any questions you might have about Cyber Club Casino.

We want to make sure that all of our players have a happy, safe and friendly environment to play in so feel free to private message me or post here for any help and support you need!

:)

Jack

Welcome to our kick ass forum! Thanks for being here to assist and support our lovely LCB members and guests.

Welcome to the forum Jack.  Glad you are here for us all.

hi jack, i hope you can help me in regards to my query with cyber club casino.
I recently registered with the casino thru the LCB link and fortunately for me had a win for my first time playing at cyber club. anyway i withdrew my winnings and have tried contacting the support people at cyber club in regards to the process of my winnings. but unfortunately have not been able to get thru and no one from cyber club has returned any of my messages back. i have called so many times thru the number the casino has on their website but still to no avail. I just want to be reassured that Cyber Club is not a scam casino because i have never experienced this problem before. Im registered with a lot of casinos especially Microgaming associated casinos and this is the first time I have experienced not being able to get in contact with a support chat personnel or anyone working at cyber club casino.

Hi  Jack,  I hope you can help me.  I made a withdrawal of $100 closed on Feb 24.  To date I have not received the money.  I have contacted Customer service by email. inquired, after 9 business days and was told( on Mar 7) they will look into it.  Here is the info from my acct page at Cyber  Club:

Transaction No.: 2539482          My User name is bajamsw at Cyber Club
Payment Agent Reference:
Method: MANUAL_CREDIT_CARD

Can you help to get this payout done?  Thanks

Jack  See my previous post of Mar 11,  I have sent multiple emails plus one, now two. to you.  Where is my money?????  Also, this money is NOT from a bonus but direct winnings from a cash deposit I made. 

I see as fast as the rep was available, they have disappeared.  Maybe a forum rep can re-ignite a fire for them to show up more often?

The Rep is getting the notifications and I also sent him one. So I am not sure why lack of reply.

We will try to find another contact and new Rep.

Zuga

Hello All,

I apologise for any delay in coming back to you, we aware that some of you have experienced a level of support that is unacceptable and we have taken some steps to ensure that players now receive the best possible support.

Meanwhile I would be happy to look into your cases personally for you and ensure that they are resolved swiftly.

Mary-May Tanilon - Following our discussion earlier today your withdrawal is now in process please contact me if you need anything else.

Bajamsw - I have checked your account and it appears that your withdrawal has already been processed so I'm a little unsure as to why you have not received it into your account, I will need to look into this in a little more detail with you is it possible you can send me your email address where I can contact you?

If anyone has any other queries or concerns please feel free to contact me directly for a swift resolution.

Thanks

Jack

I have  heard from Jack (thank you) and he told me my withdrawal has been sorted out..  I will post as soon as the money is in my acct.  bajamsw

Well Jack,  It is two weeks since you assured me that my withdrawal was now sorted out and should bpe in my acct and six weeks since my original withdraw and no money yet!!!!!

If this is an honest mix-up, I have two suggestions:
1.  Check to see if the exact correct number of my Visa card has been used to repay to my card. 
2.  Pay me directly through my Paypal acct.  Just transfer money to paypal using my email address as payee.  I will have the money in MINUTES.  i see no reason to use a wallet acct which will cost ME money to get paid.

Angry and frustrated.  What  do you say or rather what will you DO???

Oh man, no money yet! I have sent an email to Jack - hopefully he responds soon bajamsw.

Just to add , this casino is now placed on our warning list due to no response from  Rep and slow and delayed payments.

We advise players not to deposit at this casino until there is a positive movement in terms of cash-outs and dealings with player issues.

Zuga

Hi there. I have an account here with username viomarcyber and i have it suspended for a long time. I have sent to them all documents everything they want and no answer from this casino. This was since they appear for the first time on LCB ... i have speaked with them at that time and they told me that i will receive an email about that...no answer nothing ..and still the account it's suspended. Do you have any news regarding this casino ? Or should i put them on the blacklist ? . Thank you.

UPDATE regarding Cyber Club as of 23 May 2014:

The Cyber Club Casino brand has effective immediately, terminated its license agreement with its Isle of Man gaming platform and license supplier GBB Ltd due to serious issues with its gaming platform and business operations.
All affiliates are requested to immediately remove all links to the Cyber Club Casino and Cyber Club Affiliates websites. If you wish to make a complaint against GBB Ltd (The operators and license holders of Cyber Club) please direct them to the Isle of Man Gaming Supervision Commission.

not surprised really... was only matter of time when they would bite the dust..