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Details:Slot Madness Review & Casino Bonus Details

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Hi skillalot,

My name is Miles, I'm representing Slot Madness. I can only apologize for the inconvenience and frustration that has been caused.

Firstly let me say that Jen was only acting in accordance with the terms of the promo. However, since this issue was raised it has become apparent the incorrect deposit amount was published - this promotion was in fact meant to be a $20 No Deposit bonus in order to tie in with the minimum payout requirement.

As a form of compensation we would like to offer you a $75 free bonus. We have credited your account which will be there the next time you log in to the casino.

I hope you continue playing at our casino and if there is anything we can do to make your experience more enjoyable please contact our Support team.

To all you other players - come along and try out our casino, you're sure to have a blast!

Wow that was nice of Miles!  Hope that helps your situation skill.   I have deposited more at Slot Madness than any other RTG casino.  The reps have always been so so nice to me.  I just wish they rewarded their loyal customers with no deposit bonuses.   cnolley

Thanks a lot Miles!

Really nice of you.

I made 5 losing deposits over a couple days last month and asked for a free chip.
LOL - they gave me 15 bucks.
Of course, that was totally useless.

15 x 5= $75  minimum withdraw= $100

Gee thanks

Wow Whitespade!  I have deposited between 300-400 so far.  I am a newbie there and I did ask for a free chip once and they told me there was nothing available   I LOVE casinos that surprise you with a chip now and again.  VRC has that down really good!  I did inquire at Lock Casino today about the refer a friend program and mentioned a chip.  Denise gave me 15 bucks without a second thought!  I have deposited there but no where near what I have deposited at Slot Madness.  I keep bouncing from Titan, Lock but play mostly at SM. 

yeah- free chips aren't really that big of a deal to me- but they are a nice gesture to show appreciation.

I just asked because I seen other members posting that they were getting them.

But to give me a freebie that I couldn't even cash out on- they shoulda just said no lol.

Miles that was nice of you!

To those who feel their free chips are unfair as far as the end result not having any means due to the total versus withdrawable amount, I'm sure if you were to bring it to Miles attention he would correct it so that if you did make playthrough you could cash out.

I understand the frustration, however the rep is showing that he understands the issue and posting complaints after he has shown a solution probably won't get you as far as a "could you please fix this for me?". 

Now, if it was with a casino who replied "whether it makes sense or not that is just the way it is" it would be understandable to be upset.  Seems here customer service is doing their job but luckily we have a resource (Miles) to dig a little deeper and find a solution or a fix.

Also..a contest just ended with LCB and Slot Madness in which 3 free chips were awarded.  It ran up until April 8th and also gave back 10% cash back on all deposits made during that time.  Definately check the LCB Contests to make sure you're not currently eligible for any contests the forum has now and check in the future to make sure you don't miss any.

be careful what you wish for .....keep a look out for this week's Slot Madness weekend special mailer - there may be a little surprise in there for our loyal players...

Thank you for the nice freebie today SlotMadness

I got it too, thanks!

I got the bonus thank you, but was quickly gone :-)

Cashed out $375
Got the money to my bankaccount 1-2 days after my withdrawal:)

I made playthrough on free chip Sat but funds are still in there.  I've had to keep reversing my withdrawal for different issues but hopefully the money will end up in my quicktender soon.  I guess even as a depositing customer a deposit was still need to be made to cash out the free chip.  At least the staff has been really nice but I am hoping sometime today the withdrawal will be complete.