Prisma/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Clubspeler/Wild Vegas

Hello Ingrid,

Thank you for the update and info. I am not sure I understand though. The withdrawal request was for the money on the first tournament I won. I played with that and increased the balance to the requested withdrawal amount.

Yes I did not read the rules and played other tournaments before depositing and did win another one (not several). What made me read the rules was when I did not see the winnings in my account. I realized at that point that I could not play until I deposited, so I did. My question is why should the winnings from the first one be removed? I understand and agree about not getting the second winnings...my mistake!

Also I do not have a problem depositing more if needed, but then that should be noted somewhere that there is a minimum to continue playing the tournaments.....or did I miss that too?

Thanks again for your time and helping to understand.

sm

Hi sm,

Free tournament winnings are considered free chips, so when you played more than one in a row you did the same as if you had requested two free chips in a row. In these cases, winnings are voided.  If you had made a deposit before, your deposit would have been returned to your balance, but in this case all winnings came from free tournaments so they are simply voided. I'm sorry that you didn't read the rules beforehand, I always recommend that you do so, especially when dealing with free chips or free "anything" in a casino.

Regarding the deposit, the basic idea is that the casino is a business. If you deposit $13 and take a $100 chip, then deposit $12 and take another $100, I think you can see why we feel you're abusing our free chips.  The policies of any casino are based on the fact that we're risking our money when we offer free chips and deposit bonuses, but we expect the player to also risk theirs.

Best regards,

Ingrid

Hello Ingrid,

OK, I understand....it was my mistake....live an learn!

So that does not really answer my question as to the amount deposit min.

What is that amount? I think that needs clarified. I don't want to get caught again and deposit what I think is fair just to have any winnings taken away because the casino decides it is not. Without stating a minimum it leaves it open for the casino to  subjectively reject any winnings no matter the amount deposited.

Please understand, I am not complaining. I just feel without stating a minimum deposit between tournament wins, you are at the mercy of the casino and they can decline any wins at their whim, IMHO

Thanks again for your help....I really do appreciate it!

sm

Sorry, but I am still confused.  I had a $99 withdrawal pending  from february, I made a $30 deposit on 2/20, then won a tournement, then all that was taken away and the $30 was given back.  Now there is a $100 overnight on its way (I guess that is what that means), but the original $99 is gone and so is my $30 deposit.
Transaction Amount
3/15/2010 3:50:24 PM Overnight Express Withdrawal Requested ($100.00)
3/15/2010 3:50:03 PM Promo Credit Deposit Approved! $100.00
3/15/2010 3:50:03 PM Promo Credit Deposit Requested $100.00
3/15/2010 3:49:00 PM Manager Withdrawal Approved! ($30.00)
3/15/2010 3:49:00 PM Manager Withdrawal Requested ($30.00)
3/12/2010 4:36:49 PM Promo Credit Deposit Approved! $30.00
3/12/2010 4:36:49 PM Promo Credit Deposit Requested $30.00
3/12/2010 4:36:10 PM Manager Withdrawal Approved! ($100.00)
3/12/2010 4:36:10 PM Manager Withdrawal Requested ($100.00)
3/12/2010 4:35:49 PM Cash Deposit - WU Withdrawal Declined $100.00
1 2 3 4 5 6
I might understand if one of the withdrawals is declined due to them both being free chips, although I made a deposit between them.  But if that is the case, then my origianl $30 deposit should be back in my account correct?
Hope this can be cleared up soon as I am quite confused and it seems like everyone kind of is at this point.
Thank you so much for your assistance.
Tanya

Ingrid hi, i'm a little concerned i spoke to u about 10 days ago, iwas told last monday that a fed ex was being sent to me.
i called yesterday and spoke to sophia, she told me she couldnt give me the tracking number because the united staes had frozen there account.
obviously they can tell me anything. please find out when this is being shipped,and when a tracking # will be sent.
this withdrwal is with slots of vegas for $1505.
usre name,cosmod
i appreciate all your help and i think u do a wonderful job,thx cosmod

Hi Ingrid,
Can you take a look see and tell me when I can be expecting my next quicktender deposit ? I think it's been about 10 business days since I talked to you last. My wishful thinkin to get it sooner didn't work. Maybe a little poke from you will help. Please!!!!! It's with coolcat if you forgot.
Thanks
Judi

Thank you so much for all your help ingrid.
Tanya

Thank you Ingid. Will be waiting to hear from you.
Judi 

INGRID,Hi its cosmod, still have not received wire transfer for $1505.i was also suppossed to receive wire transfer from coolcat for $739. ,thats more than 10 days also. please help seems like i'm getting the run around
user name at coolcat  cosmod11.
i appreciate all your efforts, it would be nice to actually receive a payment.
please let me know what u find out. thx cosmod

Hi Cosmo,

I just spoke with the Finance department because both your wires showed as sent days ago.  However, when they show as sent here it only means one of the payment processors was asked to send it and unfortunately you had bad luck with both wires (this rarely happens).

The $1,505 wire had to be resent, it already left our account so please wait a couple of days and let me know if it doesn't show up in your bank account.

Regarding the $739 wire, the payment processor rejected it for some reason.  Please let me know if you'd like the funds sent tomorrow by MoneyGram or if you prefer to receive a check or a wire (we would use a different type).

Best regards,

Ingrid

ingrid, thx for getting back so quickly, please have them send the $739. by money gram
please ask for the tracking #, i will let u know in a couple of days if the wire comes through, thx so much,  cosmod

Hi Cosmo,

It takes a couple of days for the processor to send us the MG information, I'll send it to you by PM as soon as it's ready.

Best regards,

Ingrid

Hi, it's username gagufe again :p
just wanted to know how's the process of my withdrawal of $107 (via NETeller).

Thank you!

Hi Gabe,

It takes 7 to 10 business days for withdrawals to be approved.  If it isn't approved on Friday please contact me back.

Best regards,

Ingrid

INGRID, THX FOR YOUR HELP, AWAITING MG INFO,THX COSMOD

HI INGRID,
RECEIVED WIRE TRANSFER TODAY,$1505.  APPRECIATE ALL YOUR WONDERFUL HELP.
STILL AWAITING MG INFO FOR 739
THX COSMOD

Hi Cosmo,

I'm glad to hear you received the wire.

Regarding the MG information, as I mentioned it takes a couple of days for us to get it from the payment processors (we don't send the payments ourselves), I'll send it to you as soon as I have it, probably tomorrow if not then Monday.

Best regards,

Ingrid

Hello Ingrid thx for the fast PM Support.
Both Withdrawls approved, when you think i receive the money on neteller ?

Regards - Ausnutzer -

Hi Ausnutzer,

Your Cool Cat withdrawal was indeed approved today, but the Wild Vegas one was requested a week later so it won't be approved yet (it takes 7 to 10 business days for withdrawals to be approved).

It will now take 7 to 10 business days for funds of your Cool Cat withdrawal to be sent to your NETeller account.

Best regards,

Ingrid

Ingid have you gotten any info on my next payment and when they will approve my last installment.
Thanks Judi

hi ingrid. i sent you a pm with the details of my sov withdrawal.  thanks.

Hi Judi,

Yes, sorry, it seems withdrawals through QuickTender are a little delayed. I was told it will be sent most likely at the beginning of next week.  I'll check back on Monday and get back to you.

Best regards,

Ingrid

Ingrid,I take it that your not support for Vegas Strip?If you are can you PM me becouse i'm getting very pissed at them and the games being played.

Hi Ingrid, it's already monday and I haven't received any notice from my withdrawal request hope you can help me.

Ingrid,hi just checking to see if u have any info on mg withdrawal from coolcat, this was approved on feb 4,
appreciate all your help.

                                      thx cosmod11

INGRID, just recieved payout info from coolcat on mg,

                                  thx cosmod11

Hello Ingrid,

sorry it has taken  awhile to get back to you. Thanks for checking on the deposit rules and getting back to me. Thanks for clearing that up.

What you posted makes sense and I will be sure to follow from now on.

Thanks again!

sm

I was happy to help sm 

hi ingrid, thanks for your help.  i will let you know as soon as the check arrives.

Hi Ingrid I was hopeing to here something Monday. Can you please find out what's going on.
Thanks
Judi

Hi Judi,

Until now all your installments have been sent on time, I'm sorry there's been a delay of a few days with this one.  I'm hoping it will be sent tomorrow, I'll check up on it and let you know.

Best regards,

Ingrid

Hi Ingrid
I want to thank you for your help. But you are mistaken on my last installment it wasn't sent on time, and the one waiting to be approved was two weeks late. I have my last one waiting to be approved which is dated for March 3rd. Well past the 7 to 10 business days. So any info would be great.
Thanks
Judi

Hi Judi,

$2,000 were sent to your QT account earlier today.

The rest of your installments were approved in 10 business days and that is the idea, lately there have been delays and I'm sorry that affected your 2 last installments.

I'll check on the last installment and contact you back.

Ingrid

Thank you Ingrid. Yes it was in my quicktender today. I don't mean to be tenacious but at times it just comes out. Again Thank you for all you do.
Judi

Hi Ingrid, I just made a withdrawal request today and resent my documents before I am told to send them to update my account. I hope you can speed the withdrawal up from my previous withdrawal that took eight weeks to get. I play at Prism and user name is hondarex2. Thank you Dave

Hi Dave,

I'll be happy to keep an eye on it.

Best regards,

Ingrid

Hi Ingrid
I was thinkin that maybe my last installment would have been approved shortly after I received my last payment. But it is still in my account. Can you find out why they aren't approving it. It is my last one and I want to play with that casino. But I can't make a deposit. And they already got half of the winnings back already.
Thanks
Judi

Hi Judi,

Things are a little delayed. I'll continue to keep an eye on your withdrawal and let you know as soon as it's approved.

If you wish to play you can feel free to make a deposit, you can even use a deposit bonus, it is not a problem as long as your $2K remain requested and not in your balance.

Best regards,

Ingrid

Hello Ingrid i received the 227 $ from COOLCAT CASINO via Neteller, thank you very much.
You know more about the Wild Vegas Withdrawal ?

Best Regards

Hi Ausnutzer,

Things are a little delayed and your Wild Vegas withdrawal was requested later than the Cool Cat one.  I'll keep an eye on it so that it's approved as soon as possible.

Best regards,

Ingrid

Hi essen,

Your first installment was approved on March 18; the withdrawal request now goes to the Finance department, they process it and send it to our third party payment processors; it usually takes 7 to 10 business days for funds to be sent.

Best regards,

Ingrid