Prisma/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Clubspeler/Wild Vegas

Hi Ingrid, I received my withdrawal from Slots of Vegas, thank you!  I am just awaiting the one withdrawal from Virtual Casino now.  When you get a chance can you check on it for me?  Thanks!  my account name there is amyspear.

Hi Mary,

Details have been posted in your account, I'll send you a PM with them.

Best regards,

Ingrid

Hi Carlito,

Once the withdrawal is approved, it takes a few days for our department to process it, send it to our third party processors and for them to send it to you.  You will receive it in your NETeller account most likely at the end of this week or the beginning of next week.

Best regards,

Ingrid

thanks for the info Ingrid its appreciated 

Hi Ingrid,

i bealive i´ve been quit patient with my withdrawel.

I requested my first withdrawel the 3/9 and it took until the 10/10 to be approved. I contacted the Live chat last week and was told that there was a problem sending a check so I provided my NETeller account. (I contacted them and not vise versa. There should have been a mail sent to me requesting the information but it wasn´t)

I  just talked to Live chat/ withdrawel dep and was told that I wasn´t on the "batch" list for this week either and that i would have to check back next week!!

This is wath they told me:
"Unfortunately there are no notes as of yet stating your withdrawal being sent,please contact me next week to see if it will be sent on the next payout batch".

Could u please help me!?

jurre

Hi Amy,

It will be sent at the end of this week or the beginning of next week.

Best regards,

Ingrid

Hi Jurre,

We apologize for the delay, it was mostly caused by the change in payment method, apparently it created a delay with our processors.

Your withdrawal will be sent by the end of this week or the beginning of next week at the latest.  I'll keep an eye on it and let you know once it's sent.

Best regards,

Ingrid

OMG, Ingrid, I bow to thee!  You are amazing! Thank you so much for your assistance!

~Mary

I was happy to help Mary!

Thx yet again!!!!

well to be honest im surprised to be making this post 

im one of these players that plays on microgaming day in day out and if i win the funds are in my account within 48 hours (how it should be imo)

But as ive said before if your not relying on your winnings and can wait 3 weeks
then personally i cant come on here and slate the Virtual group for making me
wait excessive lengths of time on my withdrawals.

I am relatively new to this forum and tell how it is always one of my pet hates is being
told garbage in live chat when checking what stage my withdrawal is at.

I have made 2 withdrawals with the Virtual group and both times i was told 3 weeks
and to be fair to Ingrid and Virtual both where in my account bang on 3 weeks.

Yup ive never experienced waiting so long on funds hitting my account but if im being
brutally honest after hearing some of the horror stories on here i didnt expect to get
a penny . I dont know if im one of the lucky ones or not but thanks to this forum
ive won $ that i would never have won otherwise .

So thankyou LCB i am very grateful and i will return the favour soon watch this space 

Reicived my first withdrawel on thursday!!

Thx Ingrid

jurre

Hi Ingrid, I still haven't received my Virtual Casino withdrawal.  Can you please let me know when I will be receiving?  Thanks,  amyspear

Hello ingrid,

  I entered the Halloween Video Contest that had just passed. I was wondering when winners will be announced? There was no mention of any dates on the invitational email that SOV sent out.

Hi Amy,

Your withdrawal was sent by Western Union last week, I'll send you by PM the details you need to pick it  up.

Best regards,

Ingrid

Excellent news!  Thanks!!

Hi Pokegiggles,

The instructions on the mailer asked for you to send the answers to halloween@slotsofvegas.com, were you able to do this? If not, please send it now and cc me ingrid@prismaffiliate.com.  If they received your email they wrote back, perhaps you didn't receive their reply.

Best regards,

Ingrid

Ingrid, thank you for the quick response.
Yes, i did send the email on the 3rd of October. I have checked my spam folder as well, and & did not find any reply. Can you please look into it ?
Thank you for your time & consideration.

Hi Pokegiggles,

We received your email, thanks.  I guess your mail rejected our response, that happens sometimes.

We cannot credit the promotion to your account because your last entry was a free chip, so if you won, you wouldn't be able to cash out (we don't allow two free chips in a row).  If you wish, you can re-apply for the promotion after your next deposit.

Best regards,

Ingrid

Ingrid, I have now deposited. Now, I would like to re-apply for the promotion? TY!

Hi Pokegiggles,

Thanks for letting me know.

Your answers were checked and you got 19 out of 20 correct, congratulations!!

Your $190 bonus has been credited, enjoy!

Ingrid

hi , i have a ? how do we git rid of calls from C> DEANGELO, i have a cell phone as my only phone. and i get 5and 6 calls in a 2HR. span, and im on a NO CALL LIST, my husband is sick of the calls when were eating or were on a trip, i even got 1 when i was in land casino, very sick of calls and bugging me. im aware of all the bonus, i used to be a depositor till the us passed their laws. would appricate you taking me off your call list , ty josie46

Hi Josie,

It's an automated service that let's you know about the promotions; you're probably registered in several of our casinos which is why you receive more than one call.  Please send me your phone number by PM and I'll be happy to have it removed from the list.

Best regards,

Ingrid

HI  INGID, ty very much, both me and my husband would appricate that. he has been turning off our phone because of the callls  so ty josie46

Hi Josie,

It's my pleasure.  Thank you for sending me your phone number, calls should stop after today.

Best regards,

Ingrid

I had the same problem and just blocked the number on my Phone.

Well its friday and its been over 1 month now that i haven't received my withdraw from prism.I supposed to deal with Kyle but he must be on vacation becouse ive sent 3 emails asking about it.It was approved but no-one can tell me when its going to be sent.This will be the longest one i have waited on.Mybe it will get here before the turkey does.Who knows!

hi ingrid, i like to ty , i havent received 1 call from de angelo, since you took care of it . my husband is at peace he leaves our phone on, ty vm josie46

Hi Ingrid.  How long does it take to receive a withdrawal by bank check to the US.
I recently won a $250 random jackpot with a free chip at Cirrus Casino.  I sent in all my documents and got a message saying they had been received.  My withdrawal was approved on Oct 20th.
I was told that it would take 10 business days from the approval date to get the money via bank check.  To date, I havent received it.

I've never made a withdrawal before and I'm not sure how a bank check is received.  Is it a check mailed to my home address?  When can I expect to receive it?

Thank you very much.
-Greg
user name:  cjspro139

hi ingrid, sorry to bother u again but can u plz update me on my withdrawal via neteller on prism casino.  It was approved on 26/10. my username is giro247. thanks

I just wanted to know why is it that I deposit at Vip Lounge faithful player but everytime I get a coupon for a free chip i can't get it to work, and I'm a depositing player, just upsets me so bad I just made a $40.00 deposit and I think a $25 before that tried a few codes i had back and they "can not be redeemed" why send them and why can't I, I put my money in there and when I see others can use them but mine never goes thru well ...better stop too upset dont' want my mouth to get away from my face ...I just don't understand why I cant get a free chip 2 deposits and still no code will work....maybe you could help me out Ingrid, username: debralee1967 @ Vip Lounge...let me know if you have any suggestions, I was gonna just go ahead and deposit again but decided to check in on the forum again and thought I would post something in hopes of someone helping me out> Thanks for listening, thank goodness for this forum sometimes I don't know what I'd do without it.  mrgmomma67

Hi Cobra,

Your wire transfer was approved on Oct. 26 and it takes about 10 business days for it to be sent.  It will be sent by wire transfer at the beginning of this coming week.

Just in case, you requested it on Oct. 10 so it has not been over one month.

Best regards,

Ingrid

It was my pleasure Josie

Hi Greg,

Your check should have been sent by now, there must have been some sort of delay.  Our Finance department is not available today but I'll contact you back on Monday as soon as I have more information.

It will be sent to your home address via FedEx.

We apologize for the delay.

Best regards,

Ingrid

Hi Giro,

Your withdrawal will be in your NETeller account at the beginning of this coming week.

Best regards,

Ingrid

Hi mrgmomma,

I reviewed your account and there is not specific reason why free bonuses in general would not work for you.  Some of the codes you've entered since the beginning of the year were invalid (they didn't exist), others were for new players only (the idea of that free chip is for the player to get to know the casino) and other have indeed worked.

However, you are a valued player and have more advantages than a new one.  You can use deposit bonuses when you make your deposits (you can see them in the monthly promotions section of our website), we usually have bonuses for different games, with max cashout or without max cashout, etc, between 100% and up to 500%, sometimes even more.

Also, between your deposits, if you'd like a free chip please contact CS by chat or phone and they'll be happy to find one that's valid for you.

I hope this is helpful, let me know if there's anything else I can do.

Best regards,

Ingrid

Hi Ingrid,
Please can you update me on my withdrawal via neteller from Palace of Chance - i requested the withdrawal on the 8th Oct and received an email saying my documents had been approved on the 14th Oct.
My user name is katymae21

Thanks
Katy

Hi Katy,

Thank you for writing.

There is a misunderstanding with the dates you mentioned in your post.  You requested the withdrawal a couple of times but it was denied because you hadn't sent your documents.  On October 14th your documents were approved, that is probably what the email you received said, but you requested the withdrawal once more on that same date.

Since then your withdrawal has been approved and the funds will be sent to you within a few business days.

I do want to clarify unfortunately that you made your winnings with a cashback chip and as you can see in Palace of Chance's rules, the maximum cashout is the amount of your deposit.

http://www.palaceofchance.com/rules/promotional-rules/

Please let me know if you have any questions.

Best regards,

Ingrid

If this is the case, why did live support inform me i could withdraw $100 after i specifically asked them how much i was able to withdraw (the cashier in the casino was showing i had over $300 available to withdraw!!)?

Could you also clarify how long a few business days is?

Thanks

Katy

Hi Katy,

Regretfully the customer service representative made a mistake.  In some of our casinos, the maximum withdrawal of a cashback chip is the amount of the chip, in this case $100.  In the case of Palace of Chance, as you can see in the website, it is the amount of the deposit.

I'm unable to give you an exact date, but it will most likely be sent at the end of this week or the beginning of next week at the latest.

Best regards,

Ingrid

Hi 13oclock,

I've explained why several times in other threads so I'm not going to get into a long explanation.  Basically there are two main factors that influence how long it takes:

1. We offer a LOT of bonuses and free chips and this attracts a lot of people that request one chip after the next or open multiple accounts and expect to receive a withdrawal when they have winnings, as well as fraudulent players in general with many different systems with which they attempt to scam the casino.  Hundreds of withdrawal requests per day from these type of players have a negative result on legitimate players that unfortunately have to send us paperwork and then wait until we're able to verify their withdrawals as valid.

2. The other main factor is that sending funds to some specific countries is complicated (most casinos simply don't), so our processors have to take measures that unfortunately delay the process.

Best regards,

Ingrid

Can someone tell me the direct casino support for Palace of Chance?  I am getting the runaround waiting for a rather large withdrawal.  Keep being put out another week, then another week, then another week.

I noticed Ingrid said not to make any more deposits after you withdraw.  I did, but I contacted live chat first to see if it would be a problem and they said no (I have proof of that.)

Is it the deposit hanging this up?  I like this casino, but if I cannot ever expect to withdrawal winnings, what is the point?  They have made, and will continue to make plenty off me.  This pay out would most likely be paid back to them in no time at all.  lol.  I just want to know they are fair and will pay out winnings as quickly as they will take money.

Hi Ingrid,

Was wondering if you deal with Club Player Casino, I have been waiting for my withdrawal to be processed since October 18th. If you do deal with this casino can you look into this for me. Account name is LHofsdal.

Thanks.
LH

Hi LH,

Your withdrawal has been approved, it will now be sent to our finance department and our processors to send to you.

Best regards,

Ingrid

Hi lakoda,

I am looking into having someone from the other casinos in our group start another thread for their direct support, but in the meantime I might be able to help.

Could you send me a PM with your login? I was unable to find your account.

Best regards,

Ingrid

Hi Ingrid, I made a withdrawal from Palace of Chance on October 4th for the amount of $1000.. I was told it would take 10-15 business days from the 5th to be approved, it was approve on Ocotber 16th and I was told it would take 10-15 more business days to receive the money via bank wire to my bank..I contacted them via live chat several times and I keep getting excuse after excuse..It has been over 17 business days and I was told on Friday via live chat that they needed a few more days.. "Eric: we do have a tech issue with our processor that is why it taking a while
"..the same excuse I see many other users saying they are having problems with as well...Also on the site there is nothing about withdrawal fee's for cashing the money out, why is this? All of the other sites I've played on have the fee's on the withdrawal page, most of which dont even charge fee's, or they give 1 free per month, I asked several times how much the exact amount I should be seeing in my bank account and none of the representatives with Palace of Chance seem to know or want to help.. User name on the site is JordanG  .. I look foward to seeing that money in my bank account very very shortly, I have saved all emaisl and live chat's from Palace of Chance, I do not want to have to pursue this further, Thank you.

In response to cobra's post.. I requested my withdrawal on October 4th, it was approved on the 16th, Dont feel bad guy, Im in the same boat, Only mine seems to be already sunk..Waiting over 5 weeks now on my money via bank wire and its causing me problems fiancially with my bank as well. Looking foward to your response Ingrid.

I am now getting this excuse .. "This is Lilly with POC. Please note the new regulations in USA about gamming profits are getting harder for the casino send the money to US without being interfered   
And the idea is for you to receive that money, not for it to be captured by the government.
So, as soon as there's an available method, it will be send.
Contact me on Friday afternoon, please."[/b]

Why is this? Ive waited over 5 weeks as it is!? What is wrong with these people? Such lame excuses.. no problems with other sites though!!

Hi Jordan,

Your withdrawal will be sent by the end of this week at the latest, we sincerely apologize for the delay.

The amount of the fee depends on which processor sends your cashout, it is impossible for someone in CS or the casino in general to know ahead of time.

Best regards,

Ingrid

Questions: 

If there is a problem with getting funds into the US due to legislation, why doesn't this group of casinos tell people before they deposit that it will take up to a month or more and there is a chance they won't get their withdrawal money at all because it could be confiscated by the government? 

Why does this group of casinos send out e-mail advertisements with the subject line "quick and easy payouts"?

Why can other casinos approve and process withdrawals so quickly?

If it's a matter of deposit and withdrawal methods, can't that be remedied by incorporating ewalletxpress and other methods?
 
These are tough questions, but need to be answered if anyone is going to feel comfortable making deposits at these casinos.  I tend to give the benefit of the doubt but with all the problems happening I can't help but be suspicious.

Logically I have to wonder - Is it more an issue of not having enough employees to handle the work load?  Or maybe it's an issue of wanting to hold the funds long enough that people will get impatient and just decide to redeposit the funds?