I cashed out on a free chip at the VIP Lounge about a month and a half ago (been approved but still waiting to get paid). Anyway, I had comps that I wanted to redeem and to do that you have to go to live chat and request it. So, I went into the live chat and requested my comps. They would not redeem my comps saying that I had to first make a deposit! Keep in mind that I have deposited several times at this casino. What the heck! Needless to say I wasn't very happy with that. Has this happenned to anyone else?
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