Hmmm, Ok,
Thanks anyway. I would have liked to know why. I have been a loyal customer of their brands for years and have made thousands and thousands in deposits, reaching top level VIP status. I am really starting to dislike them. It is not like they are giving me anything special. They have already put restrictions on my account for using bonuses that they provide by the way. Then they will be rude in the chat and just close i when you're asking them a question without even acknowledging you. My account had been restricted for months and I wa still depositing and playing. I was not even given an explanation, I took it upon myself to read the terms and conditions, then contact them because I truly did not understand why my account was unable to receive certain promotions. Then the other day I noticed now at Brango, I am not even accruing comp points! This is months after I was already depositing and playing without bonuses! This is all coming from a former PLATINUM VIP! Then they turn around and treat me in that manner and will not even honor a cashback promotion?? I understand that the restriction was "computer generated", but I want to know what exactly triggered this. I know this all happened after I won a considerable amount of money, which was Bonus Free btw, then the next thing I know my VIP status changed and I was unable to use coupons and bonuses on my account...now they took my comp points away when I was not even using bonuses for many months, it mat even be a year now. This only proves to me what kind of establishment they are as a whole along wit their "computer generations". This really frustrates me and I am highly disappointed and I will rethink my options because I have had my opinion highly changed about this establishment. I was even giving the praise on reviews and on social media even after they restricted my account and I had no idea why! They did not even have the courtesy to notify me. I was playing there every singe day for months. This is not the first time and I am not alone because I have seen others complain about certain issues with this establishment. I have been shown what they think of loyalty and dedication, andf I know how it makes me feel.
