Vertaling 
I've had my account frozen with 400 dollars in it because i tried to withdraw and my bank information was still set as my old chequing's account that i recently closed(my mistake obviously). I switched banks from scotiabank to TD bank because i was unhappy with scotiabank. They froze my account and started saying i was linked to these players I'd never heard of. I then sent my last statement from the account that i closed to prove i did own this account previous and it was just a mistake. It had my name address and everything on it. I also sent Id and proof of residence. This was almost a year ago I've received no further information. They still haven't unfroze my account and every time i send an email i get an AI response saying an investigation is underway. There's obviously no investigation going on. I have been a member of this site since 2009 and never had a problem until now. I sent proof to them and they still have my account frozen with 400 dollars in it. Theres no way for me to contact them other than support@pokerstars.com and i cant even get connected to a real person. I just receive the same AI response. Hoping someone here can help me out. At this point i never want to play on their site again, i just want my money back. I've added some of the email threads into the pictures but its not everything. At first i was confused and didnt realize i had the old banking details still attached to me account Please let me know and i will forward you all of my emails with them
Betwiste bedrag: 400C$
Case #: 2764
