GESLOTEN: [vanwege inactiviteit van de inzender]: Shiny Wilds Casino - Probleem met geweigerde uitbetaling

Ich bekomme immer mal wieder FS weil ich ein treuer Spieler bin. Also bekam ich auch dieses Mal FS ohne Umsatzbedingungen. Ich konnte bis 150€ gewinnen, max. Auszahlung für diesen Loyalitätsbonus ist aber 50€ also brachte ich 50€ zur Auszahlung. Das ist nun über 48 Stunden her und obwohl in den AGB des Casinos steht, dass die maximal 48 Stunden zur Bearbeitung einer Auszahlung brauchen, zahlen sie auch nach über 48 Stunden nicht aus. Somit verstößt das Casino gegen die eigenen AGB. Des Weiteren habe ich in diesem Casino in der Vergangenheit weit höhere Summen ausgezahlt, nie gab es ein Problem bis auf dieses Mal. Der Support vertröstet und belügt mich nur. Erst sagen sie es gibt ein hohes Aufkommen der Auszahlungensanfragen die Bearbeitung dauert länger, dann sagen sie, da muss noch etwas überprüft werden die Bearbeotung dauert länger obwohl mein Konto schon sehr lange vollständig verifiziert ist. 

Betwiste bedrag: 50€

Casino: Shiny Wilds Casino

Zaaknr.: 4169

I regularly receive free spins because I'm a loyal player. So this time, I also received free spins without wagering requirements. I could win up to €150, but the maximum payout for this loyalty bonus is €50, so I withdrew €50. That was over 48 hours ago, and although the casino's terms and conditions state that they need a maximum of 48 hours to process a withdrawal, they still haven't paid out. This means the casino is violating its own terms and conditions. Furthermore, I've withdrawn much larger sums from this casino in the past without any problems, except for this time. Support is just stalling and lying to me. First, they say there's a high volume of withdrawal requests and processing is taking longer, then they say something still needs to be checked and processing is taking longer, even though my account has been fully verified for a long time.

Hi MissIbr,

Thank you for reaching out to us and sharing your experience. We will contact the casino to look into your account.

In the meantime, could you please let us know which bonus you used and whether you followed all the bonus terms (such as allowed games, maximum bet limits, etc.)?

Also, did you use the same withdrawal method as usual at this casino?

It is also possible that the casino may need a bit more time to review your withdrawal request, especially since a bonus was used. Even though we agree that the stated timeframe is 48 hours, such checks can sometimes take longer.

Hi MissIbr,

Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can assist you more accurately 

Hi MissIbr,

Since we haven't heard back from you, we will consider your case #4169 CLOSED due to the submitter's inactivity. 

However, if you still need our assistance, please let us know via personal message, and we will reopen the case.