I am writing to report a serious issue with an online casino where my account verification (KYC) has been pending for an unreasonable amount of time. I created my account on 27 November and was asked to complete KYC verification on 28 November Since then, I have sent multiple emails to both the KYC team and support team, including all required documents. Despite continuous follow-ups for more than 27 days, I have not received a single meaningful response. Due to the unresolved KYC verification: I am unable to access my account properly My withdrawal request is blocked My funds are being held without justification This lack of communication is unacceptable and violates fair gaming practices. Additionally, the casino has not clearly disclosed valid and updated licensing information. As per official public notice, Gaming Curaçao ceased operations on 18 August 2024, and any expired or misleading license display is considered fraudulent. The casino has failed to clarify its current regulator despite repeated requests
Betwiste bedrag: 484€
Casino: sportcenterbetting.com
Zaaknr.: 3823