Prisma/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Clubspeler/Wild Vegas

Dear patrickrain:

Please send me an email to cindy@gwages.com with the username you use on each of the casinos. I will be glad to look into this matter.

Cheers

Cindy Greco

Still waiting on another withdrawl from Wild vegas. I Follow the rules and is still the slowest cashouts. Been three weeks account smackman23 any hekp again would be nice.

Thanks

Smack

Dear smackman23:

I will check with Wild Vegas.

Cheers;

Cindy Greco

Why do this group continues to do people like this? Cindy why do you represent such a group? What is so hard for this group to get their acts together? Enough is enough. This has been going on since 2000s with this same group. Its time for people to leave this group of casinos alone. They are ROGUE and NOT RIGHT!!!

Dear smackman23:

Payment was sent via Moneybookers on 9/9/2011at 3:38:57 PM.

Best regards

Cindy Greco

Dear patrickcrain:

Your payment was sent via Western Union on 9/9/2011 at 7:19:20 PM. In case you still haven't received your tracking code please contact CS and they will be glad to provide you with the MTCN and pick up information.

Cheers

Cindy Greco

Hi Cindy, myguinneapigs at Slots of Vegas.  Today is my 5 week date.  Can u please check on my status.  Thank you.

Dear gunnylab:

Your payment was already sent via check. I will get the tracking number and will send it to you via email.

Cheers

Cindy Greco

Thank you Cindy, u know I appreciate u.

Hi LCB,

I would like to share my experience with the Cirrus casino.  It looks like the bonus that I "beat" is actually no longer available so I'm just going to post this here.

I was one of the lucky players who "beat" the big free chip bonus and I got $250 from Cirrus which was really pretty awesome.

I know that this casino group is sometimes said to be bad, but my experience with Cirrus was actually quite good!  Although it takes about a month to get your money, their support team is amazing and their 24-7 live chat really helps customers seem like they are being taken care of.
Very positive experience with this casino!!!

A site operator will be with you momentarily.
Hi! Thank you for using our LiveChat Service. This is 'Dino'. Please verify your Email and Phone Number so that I can assist you.
GrammySwan:********@live.com *** *** 2**7
Dino: Thanks for the information, how may I help you ?
GrammySwan: Hi Dino. I'd like to know when I will start getting my 100 chips for verifying my account information?
Dino: Please note that promotion is for depositors that send the documents we request for security
GrammySwan: excuse me
GrammySwan: ?
GrammySwan: There is a promo scroll running across the bottom of your screen that specifically states "Get a 100 VIP Chip for verifying your account"
Dino: In order to get the special $100 free chip, we require the following documents:  Copy of a photo ID (e.g. Driver's License or Passport), a signed Certification Form for all the Credit/Debit Cards used including a copy of those cards (Click on the Link) and a utility bill or any other official document showing your name and address as are registered in your Casino account.
Dino: These documents are kept in the strictest of confidences and are viewed only by certified accounting personnel. Due to security measures our Casino requests all players to send in some documentation before withdrawing, sending these documents will save you time in the future. The documents will be processed and approved by the accounts department within 24-72 business hours and you will be notified of their approval the next time you log in.
Dino: Please note that your next transaction must be a deposit
Dino: I can give you a great promotion if you deposit
GrammySwan: Until I get a different debit card, I cannot deposit here. I've tried
GrammySwan: I've got a Visa on order. I sent my paperwork in on Monday
GrammySwan: It's Saturday
Dino: If you need help I can transfer you to the deposit center
GrammySwan: Help?
GrammySwan: You don't take Mastercards
GrammySwan: And I'm still waiting for my documentation to be acknowledged and the chips posted to the 10 accounts I verified my information with
GrammySwan: If transfering me to the deposit center will expedite getting my free chip, by all means do so
GrammySwan: I've had to play at WinPalace and a couple of other casinos because they will take my money
Dino: Maybe you can give it a try to money gram or western union
GrammySwan: I will consider that as soon as my chip is credited
GrammySwan: It's an inconvenience
GrammySwan: I've followed the steps I was instructed to take. I see no reason why I should be punished for this
Dino: I am not allowed to credit you a chip because you have 2 in a row unfortunately
GrammySwan: You are allowed to do whatever makes your customer happy and keeps her from posting on every gambling blog online
GrammySwan: Your casinos are already tagged w/warnings to customers about slow pay and other issues
GrammySwan: So if you "can't" give me the chip that should be credited, please let me talk w/someone who can
Dino: It is stated in our website that consecutive chips are not allowe
Dino: d
GrammySwan: I just don't understand this attitude. I've been working in customer service since I was 14---that's more than 30 years
GrammySwan: It would be one thing if I was demanding something out of the blue...but this is what was promised me by your advertising
GrammySwan: Why is this such a hassle? It's a "chip"...not real money
GrammySwan: and I'm going to lose it anyway
Dino: I am sorry but I can not credit you another chip
Dino: You have 3 in a row
Dino: It is real money
GrammySwan: Then let me talk to your boss
Dino: If you want to play you can try the fun part
Dino: This is not an escalating issue
GrammySwan: Wow. thanks Dino
GrammySwan: You've given me several reasons why I cannot have the chip I was promised.
GrammySwan: If i wire you money from MoneyGram, then I can have my chip?
Dino: If you make a deposit you can use a chip
GrammySwan: The 100.00 chip I earned by following the directions I was given on Monday?
GrammySwan: And how much do I have to deposit?
Dino: The minimum deposit with money gram or western union is $50
GrammySwan: So I have to drive 45 miles to the closest vendor, pay them a fee and send you 50.00 to get the 100.00 chip I was told I would receive for sending in my documentation?
GrammySwan: I'm just clarifying here
Dino: The documents chip is only for depositors
Dino: It makes no sense to send an authorization form if you have not deposited here
GrammySwan: To reiterate,I attempted to deposit here. I've spent several hundred dollars gambling this week, but was unable to do so here, where I'd sent my documentation, because I don't have a Visa. I have a Visa on order.

Dear GrammySwan:

Please send me your Casino username along with the name of the Casino, via email to cindy@gwages.com  so I can go ahead and check your account

Cheers

Cindy Greco

Dear Virtual Group;
1st let me say if you are reading this, thank you for even coming here. I have played quite a bit at all of your casinos and overall had a lot of fun and won some too, thank you. Though your payments were usually slow (about 2 months from cash out) I always got them, thank you.

Recently  10/10/11 I deposited at POC and took advantage of the extra no restrictions $50 by using a credit card. Your support staff told me I did not have to take advantage of any coupons. I have the transcript of this chat) so I deposited $30, you added $50 and I won $250. 

The withdrawal was denied after lengthy explanation on my part of the circumstances. I was given the choice of continuing to play with $250 and complete a 60X play-through (video poker) or start again with $30. Wait a minute I thought this $50 was "just like cash", had no restrictions, etc??
I am on you list of players who can no longer get no restriction bonuses but that's not what this was.

May be too late now, I played and lost, but since I intend to never go back to a Virtual casino, and I spent a lot of money there,  I thought I would at least give you the courtesy to reply or resolve this matter.

Thanks, Mark, (luckee7)

Luckee7, I have removed your email and your telephone number for your own protection. 

blue

I can only speak for myself on prism casino in particular and they do pay out eventually.  I have had numerous payouts off them and if people are willing to wait on average of about a month they will be paid. The reps ingrid and cindy do a great job but the whole process shouldnt really take that long

Oh there was just one more thing ...

If any rep from the Virtual Group could assist me i currently have three
pending withdrawls which are all now at the ten business day mark at
Slots of Vegas , Club Player , and Cool Cat Casinos.
Thus far I havent had a clear picture of any precise time frame as to
when I will receive validation on said pending withdrawls and subsequent
payment thereof.

All playthrough wagering requirements have been met , documentation
submitted , confirmed to be on file and in order , multiple confirmations
from live support that everything is in order.
Just looking to bring closure to the matter if any rep could help the same
username is bound to all three of the Casinos mentioned "Azriel47".

I know things must be very busy but Any Assistance would be greatly
appreciated.

-Azriel47 

Ok so I have my bearings on Slots of Vegas and Cool Cat
just need to know about the Club Player withdrawl now
if anybody can help please

11/6/2011 9:29:12 AM NETeller (#1 preferred method) Withdrawal Requested ($1,800.00)

Hey Azriel;
Things should be identical at all the Virtual casinos which includes Club Player.
I've won quite a bit at the Virtual casinos: Virtual (1) Slots of Vegas (4), Palace of Chance (1), Party City (1), VIP Lounge (1) In almost all cases it took about 2 months from the time I cashed out to get my check.
Hope this helps, congrats on the win

Im pretty sure its a minor thing luckee7 ive allready heard back from slots of vegas and
cool cat inside the 7-10 which is bang on the amount of time that approvals take
i guess they must have their hands full over at club player atm *shrugs* ..my theory is
better slow pay than no pay.

3/3 Taken care of thank the powers that be

well done azriel, im glad it all worked out for u

I know what its like to run a business I think the biggest problem is the amount
of bonus abusers and fraudsters ..this would have an effect on the auditing process ..
and payout process ..the volume of claims would be difficult to get through ..
but like all things good things take time.

My general feedback is that things are improving and that systems are being
examined for implementation ..I believe time will yield good results and a positive
outcome on a general scale.

I was looking to see if anyone has been successful with receiving their withdrawls from Club Player.  I too have been approved with meeting all the requirements. I was told I would receive my check no later than today, a week ago. I was told to check back in the middle of the week, then the next day, and now I've been told to  call back next week. I am getting worried that I wont receive it..well... just trying not to get my hopes up.... but I really do HOPE I GET IT !

i have money that i am suppose to be getting from cirrus casino. i was wondering if anyone can look into this for me. it for 100.00 and 1 for 300.00. i would kindly like to know if i am getting this money or not. please help. thank you.    tucker78

Regarding getting paid from Cirrus and Club player, I've haven't spent a lot of time playing at either, maybe 1 or 2 deposits each but recently I had some mis-understandings with Palace of chance and I got a lot of help from the Club Player manager in the communication to the POC manager which ended with me being given an exception chip for the mis-understanding. I had quite a few wins at the other Virtual casinos and they all seemed to get processed fairly quickly but getting the check usually took about 8 weeks from cash out. In all cases (except this mis-understanding) I did get paid. Like Azrial says better slow pay then no pay. Good quote Azrial
Check with the support staff, they usually have a pretty good idea what will and won't be coming to you.
If you feel you've followed all the rules and are still having problems start with the casino reps section on this site. I've had good results and lots of help both times I did.
Good Luck

Dude if you want misunderstandings stop by casinotitan lol not only will you have misunderstandings but you will be dealing with customer support that can hardly speak proper english and thats just one ive ran into so far.

Dear 4trouble2:

Please send me your casino username to cindy@gwages.com so I can go ahead and check with Club Player

Cheers

Cindy Greco

Dear wendymylly:

I will check your account with Cirrus Casino Withdrawals Department Manager

Cheers

Cindy Greco

Dear 4trouble2:

Casino informed me you've already received a check with your payment.

Cheers

Cindy Greco

Dear wendymylly:

I was unable to check your Cirrus account without your casino username.

Cheers

Cindy Greco

Re : Withdrawls from Virtual Group Casinos

(1) For anyone confused about withdrawls from all Virtual Group Casinos
bear this in mind that after the withdrawl request has been approved
from that exact date you will be waiting 10-20 Business Days GMT -5:00.

Below is a standard response to a withdrawl enquiry :
----------------------------------------------------------------------------------------------------------------
Dear ************* Member,

This is ********* with *************. Thank you very much for your inquiry today.

We are waiting for the payment information from the finance department.

The finance department take 10-20 days to be sent after approval
----------------------------------------------------------------------------------------------------------------

(2) If your claim is rejected in the first 72hrs after the initial withdrawl request then you wont
be getting paid you can take this as an early indicator and also the time stated for each casino is for the initial approval not the payment time which is counted forward in business days from the exact day the request is approved.

(3) If it takes any longer im sure one of the friendly reps on here should be able to
assist.

Happy Gambling and Remember Chance Favors the Prepared Mind

Dear Cindy,

I have been told the check was sent, then told it bounced, then told they have to wait for accounting to re-issue another check... I have been told many times that there is no way to track when it will or has been sent, etc.  My withdrawal was approved November 24th, I havent received anything, yet. 

4trouble2
Club Player

I liked Wild Vegas casino before it was the only one I played on for quite a while until they decided to screw me over.

The last time, I used a free $100 dolalr chips, played texas hold 'em and got through the $3000 playthrough with well over the 250 max cash outs bonus. I was at about 500 and it went down to 250 after I finished the playthrough, very cool I made it. Decided to withdraw 200 and play the other 50 and I lost the 50.

About a week or 2 passes and my withdraw is still sitting there, I'm bored so I cancel it and begin to play with it again. I lose about all of it and with the last 20 dollars I use it on the tournaments. I won the weekly tournament about 660 and a daily one for another 160 or so. All in all I won over 800 dollars that night.

I start playing more Tourneys and texas hold 'em got to over $2k and than start losing, got down to $800 again and decide to withdraw $700 for Christmas shopping and such. 2 days pass and their has been a manager withdrawal. They took all the money I won saying I cant use free chips in tourneys. Yet I played through the playthrough requirements, should I be able to use it as I want to? I wanted to withdraw it at 200 before anything, I could have deposited it right back and still won the tournaments.... Very unfair

can i get an authorization FORM EMailed to me  for  Withdrawal? EMAIL IS : JCABUNOC31@GMAIL.COM, USERNAME JCAB4566 FOR WOLD VEGAS CASINO. THGE AUTHO FORM OF THE SITE WILL NOT PRINT OUT IN FORMAT THAT IS ON THE SCREEN. IT CONVERTS A TO A MICROSOFT EXCEL FORM.

I am being asked for information,Like my Utility bill and drivers licences copy for pay out. I am a little nevious being this is going to Costa Rico. Can you tell me if this is normal and if it is safe ?? I have never done this before

Diamond Dug:

Sending this is info is required for security reasons; in order to confirm player did not provide casino with fake information and also in order to verify Casino is sending the money to the right person.

Cheers

Cindy Greco

Hello,
I recently won a tournament on Wild Vegas. I would like to withdraw some of my winnings, but think I may lack some things required to fill out the authorization form. I have no utility bills, so I can't send you those, and I haven't (and can't afford to have) deposited via credit card. I am (last I checked) who I say I am, and am of legal age (by far) in my area. Do you have any suggestions how I can do this?

Many thanks,
themolco (on wild vegas and here)

lol i didn't even get to play a spin on your casino before i had a chat rep pop up and tell me the following:-

Lesley: Please hold, while I am checking your account.

Lesley: Sorry about this! But your country is not allowed to receive any “TRY OUT BONUS”.

Lesley: But I can give you a 300% bonus for Slots and Keno (No play through/No Max cash out) for a minimum $30 deposit!

Lesley: Would you like to take advantage of the offer I just posted above?

Lesley: http://www.slotsofvegas.com/bonus-rules.php

you: not right now thanks

you: what do you mean i'm not eligible for a try out bonus?

Lesley: I do apologize but as per the online gaming commission all Europe and Latin America has to start with a deposit as a first transaction then free chips will be allowed in between each.

Lesley: How ever, iWe have a 600% bonus plus an extra $100 (Code: PLAYSLOTS600)

Lesley: Example: If you deposit $30 you will have a balance of $310, this offer expires at 11pm ET.

Lesley: Would you be interested in this offer instead?

you: that's strange cos i got a bonus code from lcb.org and the UK wasn't on their restricted list

Lesley: I do apologize

you: there's no need to apologise, it just doesn't make much sense

you: i've used other online casinos before that didn't require me to make a deposit before being eligible for bonuses

you: so i don't think it can have anything to do with the gambling commission

Lesley: http://www.slotsofvegas.com/bonus-rules.php

Chat session has been terminated by the site operator.



now i don't know for certain if what was said about the gambling commission was right or wrong, but i would have loved some clarification. however the link that was shoved at me before the rep disappeared (disgusting customer service by the way) doesn't even work.not risking wasting my time by proceeding, but for god's sake, don't customers deserve a bit more than that?

Can someone help me please, it's about Vip lounge casino. My payout is due this week july 11th and I know they will not pay me on time (as usual). Can someone contact gthem and remind them please. My username is mooshie....Thank you

is Vegas Strip casino part of this group?

Dear masskat:

If you have any issue with Vegas Strip please email me your casino username along with a brief description of your issue and I will check into it.

Cheers

Cindy Greco
cindy@gwages.com

CINDY, can you please check with Vip lounge casino and remind them that my payout is due this wednesday the 11th......Thank you  (my username is mooshie)

Dear mooshie:

Your payment for $1150 has been sent out this morning via Neteller

Cheers

Cindy Greco

Cindy-still waiting to hear how the cash back program at CoolCat works..holding off on future deposits until I hear back from you or the manger there

Cindy thank you for whatever you did to connect me with the VIP manager at CoolCat-I have been contacted