Vertaling 
Hello anon lonewolf,
Following a review of your account, transaction history, and promotional activity, the casino confirmed that the winnings were voided due to the consecutive use of free promotions.
According to their records, your last deposit was made on July 10, 2026. After that deposit, you redeemed 15 consecutive free promotions without making another qualifying deposit in between.
The casino has explained that the ability to redeem a promotional coupon does not automatically confirm that any resulting winnings are eligible for withdrawal. Promotional redemption and the subsequent withdrawal review are treated as separate processes, and the full account and promotional history is reviewed when a withdrawal is assessed.
The casino also confirmed that, while they may occasionally consider exceptions in cases involving a small number of consecutive free promotions, they are not prepared to make an exception in this case given the 15 consecutive promotions involved. They have therefore confirmed that their decision to void the winnings is final.
As the casino has completed its review and has declined to make an exception, there is unfortunately nothing further we can do regarding this matter. LCB cannot compel the casino to reverse a final decision that it has made in accordance with its stated position.
Thank you for understanding.
