LevelUp Casino, Lucky Elf Casino Ondersteuning en klachtenthread

I've been waiting fir my payout all they say is the exact same thing have patients in all the same wording like it's a copy and paste reply then they emailed me Saud wait 2 mire hours and still waiting

Hello campria82,

Could you please provide us with the information when did you request a withdrawal, and which Casino is in question?

Have your account been verified before requesting a withdrawal?

Thank you.

We will be closing this complaint due to inactivity of submitter.

There use to be a heap of no deposit bonuses, chat freebies VIP host freebies, bonus codes but now there is nothing at all been like that for months....what's the go?

Hello Shaana87,

First of all, welcome to LCB! Glad to have you here. 

If you are interested in bonuses, here are some links you may find useful:

Here you will see the list of Casinos that have Free Spin Bonuses: https://lcb.org/bonuses/free-spin

Following this link, you will be provided with a list of casinos that are offering No Deposit Bonuses: https://lcb.org/bonuses/no-deposit

No Deposit Codes are updated daily and can be found here: https://lcb.org/bonuses/no-deposit-codes

In this link you will see our Exclusive No Deposit Bonuses only for LCB members: https://lcb.org/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses

Regards,

None of them work for levelup

I withdrew $3000 at 7:33am and $2500 at 11am I have repeatedly messaged support and gotten know where!!!! It’s been over 6 hours now and still support won’t help I just want my money I have been verified and withdrawn before and still my withdrawals are pending

Betwiste bedrag: 5500AU$

Casino: LevelUp Casino

Zaaknr.: 3434

Level up casino is holding my winnings on pending and have for over 6 hours now support is not helpful and won't do anything to help with my withdrawals!!!! Even though I'm already verified and I've withdrawn before!!!! 

Hello Kathryn Stevens635c,

Welcome to our forum!

We understand your frustration, but please keep in mind that, when it comes to LevelUp Casino, it usually takes 24 hours for the casino to first approve the withdrawal. After that, for a Bank Transfer, it may take an additional 1-3 business days for the withdrawal to be processed.

From the screenshots you shared, it appears that there are no other issues with your withdrawal. In this case, the best approach would be to remain patient, at least until the withdrawal status changes.

Please update us as soon as there is any progress.

Also, feel free to send us, via private message, a screenshot of the email you received from the casino regarding the reason your first withdrawal was declined.

Thank you for your cooperation.

Hello Kathryn Stevens635c,

Could you please update us on the status of your withdrawal and if you need further assistance?

Thank you.

Since we haven't heard back from the member, we'll consider Case #3434 CLOSED due to the submitter's inactivity.

Anscheinend ist dieses Casino kurz vor Pleite, wenn mein fair erspieltes no deposit Bonus von meinem Konto abgezogen wird und die Auszahlung abgelehnt wird. Mir wird fälschlicherweise vorgeworfen, laut meiner IP Adresse zwei Accounts auf der Webseite zu besitzen. Was gar kein sinn macht, weil ich mein Internet mit niemandem teile. ich bin der alleinige Nutzer und bin mir zu 100% sicher, dass ich zum ersten mal auf der Seite gespielt habe/nur ein Account habe. Mal abgesehen davon, dass man sich von Casinos distanzieren sollte, bei dem mal nach einer Auszahlungsanfrage eine Stunde warten muss und die Möglichkeit hat die Anfrage zurückzuziehen, damit man weiterspielt. Zieht man die Auszahlungsanfrage nicht zurück, wird dreist gelogen und der Kontostand wird auf 0 gesetzt.

Betwiste bedrag: 21.95€

Casino: Lucky Elf Casino

Zaaknr.: 4145

This casino seems to be on the verge of bankruptcy if my fairly earned no-deposit bonus is being deducted from my account and the withdrawal is being refused. I'm being falsely accused of having two accounts on the website, based on my IP address. This makes absolutely no sense, as I don't share my internet connection with anyone. I'm the sole user and I'm 100% certain that this is my first time playing on the site/I only have one account. Aside from that, one should steer clear of casinos where you have to wait an hour after a withdrawal request and then have the option to withdraw it to continue playing. If you don't withdraw the request, they blatantly lie and reset your account balance to zero.

Hello KMA27,

Welcome to LCB, we’re glad to have you with us.

Sorry to hear that you are facing this kind of issue.

We will reach out to the casino representative regarding your case.

Please be patient, as the Orthodox Easter holiday begins tomorrow in Serbia and lasts through Tuesday, so part of our team will be away until then.

Thanks for your understanding!

Hi KMA27, 

We haven't received a reply from the casino regarding this matter, so we have requested and update and we will reach out when we receive a response.

Thank you for your patience.

Dear KMA27 and LCB Team,

Thank you for your feedback. We understand that this situation may be concerning, and we would like to provide clarification regarding your case.

First, please note that all bonus offers on our platform are governed by specific terms and conditions designed to ensure fair use for all players.

After a thorough review, our system identified a duplicate account connection based on shared technical indicators, such as IP address and related data, with another account that had already claimed the same bonus.

According to our bonus policy, each promotion is strictly limited to one per person, household, IP address, device, email address, and payment method. This industry-standard rule is in place to prevent the misuse of bonus offers.

As a result, the system automatically restricted the bonus usage, leading to the removal of the associated winnings of 21.95 EUR and the decline of the withdrawal request.

We understand that you stated you are the sole user and may be unaware of any duplication. However, such matches can sometimes occur due to shared networks, previous connections, or other technical factors. Please be aware that these checks are based on system data, and we cannot override them without valid evidence.

For full transparency, we recommend reviewing the Bonus Terms and Conditions. 

If you believe there has been a misunderstanding, please feel free to contact our support team. We will be happy to review your case again.

Thank you for your understanding.

Kind regards,

LuckyElf Casino Team

Hi KMA27, 

Have you had a chance to check the reply from the casino rep? Please do not hesitate to reach out if you need additional assistance. 

Thank you!

Hello KMA27, 

Please let us know if you had need further assistance on this matter. 

Thank you!

Hello KMA27, 

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark case #4145 as resolved.