NinjaCasino, Boost Casino-ondersteuning en klachtenthread

Hey guys! 

My name is Jesper and I'm representing NinjaCasino. If you have any questions feel free to contact me. 

 At Ninja we offer Pay'n'play, which means that no registration is needed. You will never have to send any KYC's and we send your withdrawal to your bank account within 5 min. 

We offer daily bonuses which make's each day just that little extra. 

Can hardly get better. 

All the best,

Jesper 

Updated 19th May 2020: Boost Casino has been added to the LCB list. 

Welcome to LCB forum Jesper! Thank you for being available to assist our members! 

Hey Sydney, thank you for the warm welcome! :D 

HI NinjaCasino,

Welcome on board. We are glad you have joined our forum. Enjoy and have fun here with our members. 

Hi Jesper, welcome to LCB! 

Hi MelissaN, 

Many thanks! Looking forward to getting to know you all! :D 

Hi Marinna,  happy to be here! :) 

Welcome to the best forum! Thanks for being available to assist our members.

Welcome to the forum Jesper 

Glad to have you here with us! Very interesting concept, I'm looking forward to exploring the features a bit more. 

Melcb, Anchi and Sylvanas, thank you for your kind words! If you have any questions feel free to contact me. :) 

Welcome to the forum Jesper.

Is SpeedyCasino your sister site? And I believe only players from Finland and Sweden can play since deposit is only with their bank account or trustly right?

Hey Fiekie247 and thank you. It's not our sister site, it's our competitor. Our sister site is the newly launched site Spellandet. Make sure to check it out! But you are right when it comes to the fact that we can only host player from Sweden and Finland. It's an app you connect to your bank account which validates you completely so there is no need for KYC, and since it's with Trustly it goes quickly to say the least 

Welcome welcome!

Hopefully you will add deposits through the Dutch bankaccounts soon aswell  :)

Я столкнулся с проблемой при выводе средств из BoostWin. Несколько моих выводов отмечены в личном кабинете как «Завершено», однако деньги фактически не поступили на мой банковский счёт. Я неоднократно обращался в службу поддержки, но проблема до сих пор не решена. Прошу проверить данные транзакции, предоставить подтверждение фактического перевода (RRN/банковский документ) и вернуть мне средства, если перевод действительно не был получен.

Betwiste bedrag: 1913.26$

Casino: Boost Casino

Zaaknr.: 4708

I'm having trouble withdrawing funds from BoostWin. Several of my withdrawals are marked as "Completed" in my account, but the funds haven't actually arrived in my bank account. I've contacted support multiple times, but the issue remains unresolved. Please review the transaction details, provide proof of the actual transfer (RRN/bank document), and refund me if the transfer was indeed not received.

Hello Nuraly,

Welcome to LCB! Thank you for providing the details of your complaint. We understand your concern, especially as several withdrawals are marked as “Completed” in your account, while you state that the funds have not actually reached your bank account.

We'd like to gather some additional information so we can have a better understanding of your case. Please reach out to us via private message and advise:

• What is the direct link for the casino, since you mention BoostWin Casino in your post, and the complaint is submitted under Boost Casino
• Please provide the withdrawal IDs/transaction numbers for all disputed withdrawals.
• Please provide your bank statement covering the relevant period, showing that these payments were not received. You may redact unrelated transactions and sensitive banking information.
• Please provide your complete correspondence with the casino support regarding the missing withdrawals.
• Did the casino provide any transaction reference, RRN, ARN, bank confirmation, or payment receipt for the completed withdrawals? If yes, please provide it.
• Please confirm whether your bank has been contacted to check for any pending, rejected, or returned transactions.
• Finally, please confirm whether $1,913.26 is the total amount of the missing withdrawals or the current disputed balance.

Once we have this information, we can review the case in detail and provide further assistance. 

Hello Nuraly,

Have you had a chance to check our reply above? 

Please let us know if you need additional assistance. 

Thank you!

Hello Nuraly,

Since we have not heard back from you, we will consider your case #4708 CLOSED due to the submitter's inactivity. 

However, if you still need our assistance, please provide the requested information via private message , and we will reopen the case.