Ybets Casino Ondersteuning en Klachten Thread

Ybets is a licensed online casino and sportsbook, launched in 2023. Our primary markets include the United States, Italy, Germany, Sweden, France and the Netherlands, mostly Tier 1, and we are continually expanding our reach to additional regions. Here’s what makes Ybets stand out:

- Client-Centric Approach
Generous 500% welcome pack and exclusive VIP offer, localization into 25 languages, 24/7 live support, VPN-friendly service

- Flexible Payments
15+ cryptocurrencies and 10+ fiat options (Cards, PSCD, Moonpay, Revolut, Neteller and more)

- Top-Notch Providers and Extensive Sportsbook
Betting options across 40+ sports; 80+ providers, including Pragmatic Play, Hacksaw, BGaming, and more

- Anjouan Licensed Platform
Full compliance with strict industry regulations for trusted gameplay

Welcome to our forum! Thank you for assisting our players! 

Welcome to the BEST Forum! 

Welcome to the forum! Great to have you here! 

Welcome to the best forum! Happy to have you here! 

Welcome to the LCB community! It’s always nice to know someone cares about players and is ready to assist them. 

Welcome to LCB! 

Welcome, nice to have you here.

Welcome on board! 

Welcome to LCB 

Good evening people,

well, i just realised I have a "smaller problem"  with ybets, in my case its around 400usd, depending of the price of ltc.

Anyways, for almost a month, I was unaware of this, today will be the 3rd day I'm talking to them about this.

Quotes from my chats with ybets:

"At the moment, your game session is being checked by the provider. This is a standard procedure, which is necessary to ensure the validity of the game and to protect the interests of all participants. Unfortunately, at this stage we cannot provide you with an exact time when the verification will be completed, as the provider fully regulates the process. We are monitoring the progress of the verification and will notify you as soon as it is completed, or additional data becomes available. Thank you for your patience and understanding. If you have any questions, please do not hesitate to contact us - we are always here to help."

"I totally understand your frustration and would like to apologize for this unpleasant experience."

"Rest assured, as soon as the verification is complete, you’ll be able to proceed with your withdrawal."

Hi korno,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience. 

 If you need our assistance, you can send us your casino username via private message, and we'll reach out to the casino rep to inquire further about your case.

In the meantime, could you please share with us more details regarding your case:

• Is this your first withdrawal?
• Is your account verified?
• Have you claimed any bonuses?

Hi korno,

Thanks for sending your account details. We have forwarded them to the casino rep.

Once they reply, we will let you know here on the thread.

thanks a lot!

Hi korno,

Could you please let us know if there are any updates regarding your case? We haven't heard back from the casino rep yet, so we are sending a reminder now.

Hallo, ich bin Spielsüchtig und habe am 11 Mai 2025 im Chat bei ybets einen Selbstauschluss wegen Spielsucht beantragt. Dieser wurde erst nach über 6 Wochen durchgeführt und in dieser Zeit habe ich weitere 2880 Eur verspielt. Man kann sich selbst nur für Tage ausschliessen (im Account) und ein Limit zu setzen funktionierte auch nicht. Sobald das Limit erreicht ist, kann man dieses sofort nach oben setzen. Am Donnetstag den 26.06.25 wurde dann mein Konto geschlossen. Ich verlange diese 2880 Eur zurück die seit 11. Mai 2025 verspielt habe, denn das verstößt gegen alle Regeln von verantwortungsvollem Spielen Nicht umsonst habe ich mich geoutet im Chat und habe meine Spielsucht eingestanden und dann lässt man mich weitere 2880 Eur verspielen? Ich hoffe Sie können mir helfen diesen Fall zu klären und mein Geld zurück zufordern.

Betwiste bedrag: 2280€

Casino: Ybets Casino

Zaaknr.: 3347

Hello, I am a gambling addict and on May 11, 2025, I requested self-exclusion due to gambling addiction in the ybets chat. This was only processed after more than 6 weeks, and during this time I lost another 2,880 euros. You can only exclude yourself for days (in your account), and setting a limit didn't work either. As soon as the limit is reached, you can immediately increase it. My account was closed on Thursday, June 26, 2025. I am demanding back the 2,880 euros that I have lost since May 11, 2025, because it violates all the rules of responsible gaming. It was not for nothing that I came out in the chat and admitted my gambling addiction, and then they let me lose another 2,880 euros? I hope you can help me resolve this case and demand my money back.

Website not working in India kindly sent the link 🙏 

Hello Anoushka99,

Welcome to LCB.

We're sorry to hear about that. We will contact the casino rep and request further details about this matter. Please note that due to the ongoing iGB conference, there may be some delays in responses from casino representatives.

We will let you know once we hear back from them.

Thank you.

Hello Kalidoss Balasubramanian,

We just tried accessing the website and it seems to be working on our end. According to their current Terms & Conditions, India is not listed among the restricted countries.

Could you please let us know if you’ve tried opening the site using this link from our review page?

Let us know if it works for you.

Hello Anoushka99,

Thank you for your patience. Any updates on your side?

We are still waiting for a response from the casino rep. As soon as we receive an update, we will let you know.

Hallo,

nein, Ybets hat sich bis jetzt nicht bei mir gemeldet, dabei wurde mir im Chat versprochen, dass sie sich zügig um die Angelegenheit kümmern würden.

Danke für das Update, dann warte ich bis es Neuigkeiten gibt.

Viele Grüße

Anja

Hello,

No, Ybets hasn't contacted me yet, even though I was promised in the chat that they would take care of the matter promptly.

Thanks for the update, I'll wait until there's news.

Best regards

Anya

Hallo,

Es gibt Neuigkeiten... 

Ich war heute im Chat mit ybets und wurde erneut bestätigt, dass ich am 11. Mai 2025 per Chat-Anfrage einen Selbstausschluss wegen Spielsucht beantragt habe.

Als ich gefragt habe, wann mein Konto endgültig geschlossen wurde, hat man mir keine klare Antwort gegeben. Stattdessen wurde gesagt, dass es "mit der Anfrage" passiert sei. Das stimmt aber nicht – mein Konto wurde erst am 26. Juni 2025 geschlossen. Auf meine Bitte, das genaue Datum zu nennen, ist der Agent nicht eingegangen. Es sieht ganz danach aus, als ob sie versuchen, den Fehler zu vertuschen.

Ich habe alle Belege, inklusive E-Mails über Einzahlungen, gespeichert. Damit kann ich nachweisen, dass ich am 25. Juni 2025 fast 3000 Euro eingezahlt habe.

Außerdem habe ich mir den Chatverlauf per E-Mail schicken lassen (Textscript), den ich ebenfalls anbei füge.

Es ist offensichtlich, dass ybets sich nicht nur falsch verhalten hat, indem sie mein Konto über sieben Wochen offen ließen und mir weiterhin Zahlungen ermöglichten, sondern jetzt auch noch versuchen, das Ganze zu vertuschen.

Viele Grüße 

A.

Hello,

There is news...

I chatted with ybets today and was reconfirmed that I requested self-exclusion due to gambling addiction via chat on May 11, 2025.

When I asked when my account was finally closed, I wasn't given a clear answer. Instead, they said it happened "with the request." This isn't true—my account wasn't closed until June 26, 2025. The agent didn't respond to my request for the exact date. It looks like they're trying to cover up the error.

I have saved all receipts, including emails about deposits. This allows me to prove that I deposited almost 3,000 euros on June 25, 2025.

I also had the chat history sent to me via email (text script), which I have also attached.

It is obvious that ybets not only acted improperly by leaving my account open for over seven weeks and allowing me to continue making payments, but is now also trying to cover it up.

Best regards

A.

Hier der Chatverlauf der mir von Ybets per Mail zugesendet wurde.

Viele Grüße

A.

Here is the chat history that Ybets sent me via email.

Best regards

A.

Hello Anoushka99,

Thank you for the update and additional screenshots. Do you have the documentation proving that you requested the self-exclusion on May 11?

Hallo,

ja, es wurde mir mehrmals von einem Agent im Ybet Chat bestätigt , dass ich am 11.05.25 einen Selbstauschluss wegen Spielsucht beantragt habe. Ich habe mir den Chatverlauf als Textscipt von Ybets per Mail zusenden lassen. Ebenso habe ich Screenshots. Und ich habe noch alle Einzahlungsbelege (Emailbestätigungen vonYbets über alle Einzahlungen) die zeigen das ich noch Ende Juni so hohe Beträge setzen konnte. 

Ich kann Ihnen alles per Mail zukommen lassen wenn Sie das möchten.

Viele Grüße

A.

Hello,

Yes, an agent in the Ybet chat confirmed to me several times that I had requested self-exclusion due to gambling addiction on May 11, 2025. Ybets emailed me the chat transcript as a text transcript. I also have screenshots. And I still have all the deposit receipts (email confirmations from Ybets for all deposits) that show that I was still able to bet such large amounts at the end of June.

I can send you everything by email if you would like.

Best regards

A.

Hello Anoushka99,

Please send all documentation that you have via private message. We sent you the instructions in your inbox on how to upload it.

Hi korno,

We received an answer from the casino rep that you are now able to withdraw your winnings. Could you please confirm it so we can mark your complaints as RESOLVED?

Hi Anoushka99,

The casino rep informed us that you stopped communicating with them, so please contact the casino support for further action. They will resolve your issue.

Das ist gelogen. Hier zum einen der Screenshot von dem Tag als mein Konto geschlossen wurde.

That's a lie. Here's a screenshot from the day my account was closed.

Und hier das letzte Gespräch mit Ybets. Das habe ich mir als Texttranscript senden lassen. Da kann man sehr genau herausllesen, das der Mitarbeiter sich dumm stellt. Die Zahlungsbestätigungen kann ich nur per Mail senden.

VG

A.

And here's the last conversation with Ybets. I had it sent to me as a text transcript. It clearly shows that the employee is playing dumb. I can only send the payment confirmations by email.

VG

A.

Hallo.

Ich war gerade eben im Chat mit Ybets, wie eben besprochen, weil man mir da angeblich helfen würde. Anbei die Screenshots aus dem Chat. Das Textscript habe ich mir ebenfalls als Beweis senden lassen. Man verweist mich (wie am Anfang) darauf, das es an irgendein Department weitergeleitet wurde und das er mir keine Auskunft geben kann. Wie lange soll ich jetzt nach Ihrer Meinung warten? 

VG

A.

Hello.

I was just chatting with Ybets, as discussed, because they supposedly offered to help me. Attached are the screenshots from the chat. I also had the text script sent to me as proof. They told me (as they did at the beginning) that it was forwarded to some department and that they can't give me any information. How long do you think I should wait?

VG

A.

Hi Anoushka99,

Thank you for the additional explanation. We will contact the casino again and ask them about the next steps you should take.

Hi Anoushka99,

The casino has informed us that you should send all supporting documents and details about your case to the following email: support@ybets.net.

They will take over from there, and your case will be handled properly.

Please keep us updated on how the process goes.

Hi korno,

Since we received no feedback from you and were informed about the positive outcome from the rep, we will close this complaint and mark it as RESOLVED.

Hallo

danke für die Info. Doch das Casino hat selbst alle Informationen. Sie wissen genau wann ich den Selbstausschluss wegen Spielsucht beantragt habe (11.05.25) und wann das Konto erst geschlossen wurde (26.06.25). Also gibt es keine Unterlagen zu senden. Desweiteren kann ja das Casino am besten sehen wann ich wieviel eingezahlt habe. Also werde ich jetzt warten bis das Casino reagiert und das Richtige macht. Mir nämlich alle Einsätze seit dem 11.05.25 zurück zu zahlen! Ich werde Sie auf dem Laufendem halten.

VG

A.

Hello

Thanks for the info. But the casino itself has all the information. They know exactly when I requested self-exclusion due to gambling addiction (May 11, 2025) and when the account was closed (June 26, 2025). So there's no documentation to send. Besides, the casino is the best place to see when I deposited how much. So now I'll wait until the casino responds and does the right thing: pay me back all the bets I've made since May 11, 2025! I'll keep you updated.

VG

A.

Hi Anoushka99,

You’re absolutely right, and the casino should already have all that information in its system.

However, to speed up the process, and as they themselves mentioned, it’s best to send them the supporting documents so they can start with the refund procedure.

Hi Anoushka99,

Any updates? Did you contact the casino support and send them evidence?

Hallo,

ja ich habe alles an den Support von Ybets gesendet. Ich warte jetzt einfach mal ab. Ich gebe Bescheid wenn ich Neuigkeiten habe. Bzw. wenn das Geld zurückerstattet wurde.

VG

A.

Hello,

Yes, I've sent everything to Ybets support. I'll just wait and see. I'll let you know when I have any news, or when the money has been refunded.

VG

A.

Hi Anoushka99,

Thank you for the update. Fingers crossed that you will receive your refund soon. 

Keep us updated!

Hi Anoushka99,

Could you please tell us whether you have received your refund?

Thank you.

Hallo,

nein ich warte noch darauf.

VG

A.

Hello,

no, I'm still waiting for it.

VG

A.

Hallo, das Geld ist heute auf meinem Konto eingegangen Danke für die Unterstützung VG A.

Hello, the money arrived in my account today. Thank you for your support. Kind regards, A.

Hi Anoushka99,

That's great news!  It was a pleasure helping you. If you need any assistance at any time, we'll be here to help.

We will mark your complaint #3347 as RESOLVED.

At the beginning of july the following happened: "I used a (non)deposit bonus of 80, activating it with a max cashout of 800. After the max cashout(YBS currency) I played on with USDT (withdrawl to my own wallet) and handed in 328 YBS, as I had 1128 and i could only cashout 800 by the bonus terms. After cashing out I played fairly my own funds and won 107.750 USDT/ USD I have made a video (private): Showing that I won fairly, 2 days later they have taken the funds saying I didnt comply with the terms and conditions and that there was a maximum withdrawal amount, which is stated nowhere. I wrote the following review on trustpilot. For the past 2 months I have contacted them daily and they ignore me, when i e-mailr egarding the site being offline I get a response within an hour. I have send over a 100 e-mails and they just ignore everything regarding taking my money. It i a sufficient amount and hopefully you can help out as your trustscore could be highly impacted I assume. I played here for 1.5 years and now that I made a big win, they took my funds illegetimatly. In my video they its clearly shown, starting with the bonus terms, playing through the YBS currency, cashing out to usdt and playing on with my own money. I did use a bonus, as my videoproof shows: I transferred the bonus funds to my own funds after completing from YBS currency to USDT. The max cashout was in place as 1YBS= 1 USDT, my cashout was limited to 800 YBS. When I tried transferring 1328 YBS (bonus funds), I was rewarded with 800 USDT, completing the bonus. After that I continued playing with USDT (my own money, without a bonus) and I made the 100+k, They took the money under false pretences. First they told me it was the bonus terms 2.10: 'It is important to note that many bonuses come with a maximum cashout limit. When withdrawing the total amount, any excess funds above the limit will be deducted. For instance, let's consider a scenario where a player receives 30 YBS with a maximum cashout limit of 150 YBS. If this player wins 800 YBS and decides to withdraw the entire amount, only 150 YBS out of 800 YBS will be converted to the USDT balance, while the remaining 650 YBS will be deducted automatically. Similarly, if the player chooses to withdraw only 50 YBS out of 800 YBS, 50 YBS will be converted to USDT, and the remaining balance will be deducted to 100 YBS, which equals 150 YBS maximum cashout limit.' As shown in the video I complied with these terms, In all of your terms and conditions, nothing is said about withdrawal, even in your terms and conditions 2.10 its stating cashing out to USDT is equal to withdawling." I Started a other site complaint where Ybets is unresponsive, I have video evidence showing that I complied with the terms and conditions and they took my funds under false reasoning, for a total summary of the case:  There you will also find video evidence (privately on Youtube) that i fullfilled all requirements. Ybets isn't responding anymore and I saw a similar topic on this website where the same thing happened and got resolved: https://lcb.org/onlinecasinobonusforum/player-complaints/ybets-io-formerly-inmerion-casino-confiscated-16425-00-usd Could you help me retrieve my funds as has stated that I should be paid?

Betwiste bedrag: 107750$

Casino: Ybets Casino

Zaaknr.: 3727

Hi TimmyR,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience.

To better understand your situation, could you please clarify one important detail:

After receiving the 800 USDT (the max cashout from the bonus), did you fully clear your balance (withdraw the 800 USDT) or did you continue to play with that win of 800USDT?

This information will help us determine whether the casino considered your later winnings as still connected to the original bonus or not.

Hi Nanjam,

I received a bonus of 80 USD in the currnecy IMR (Bonus currency), eventually i brought it up to 1128 IMR and max cashed out to to 800 USDT. Because the currency is in USDT the funds belong to me as the bonus funds stated by them is in IMR.  The same situation happened in a different thread of yours where the player got paid out:  https://lcb.org/onlinecasinobonusforum/player-complaints/ybets-io-formerly-inmerion-casino-confiscated-16425-00-usd
I have made a video (private) where everything is visible: https://www.youtube.com/watch?v=HhqRbIlzCwg

Eventually I continued with my own money in USDT, as the bonus funds are in IMR or YBS currency, not in USDT.

Kind regards

Hi TimmyR,

Thank you for sending us additional information and evidence.

Your complaint, along with all the details you provided and the casino credits, has been forwarded to the casino rep.

As soon as we have an update, we will let you know here in this thread.

Hi Njanjam,

Has Ubets reached out to you? I believe they are aware of this incident as i have been trying to resolve it for he past 5 months. I get ignored of get an answer that they are investigation, even though they confiscated my funds incorrectly.

Hope that we can resolve this issue quickly.

Hi TimmyR,

We've received a reply from the casino rep. They're looking into your account now and will get back to us as soon as they find out what happened.

Keep you posted here on this thread.

Hi Njanjam,

They have already investigated the issue for the past 4/5 months, they had no reason to take my funds as I complied with everything. The reason for taking my funds was due to bonus terms 2.10 which they used as the argument to confiscate my funds, however as the video shows I complied. Any idea when they will let you know more? 

I really liked to be part of Ybets, but for the past 5 months I have been ignored and my funds have been confiscated under reasoning that doesn't add up. I like to stay part, but I think that I do deserve my funds when I win, I have been playing there for 2 years now and never had an issue like this.

Hopefully we can resolve this matter quickly and that I can stay part of the community within Ybets.
Any idea when we can expect a reply with the resolution as they already investigated the issue and I have done nothing wrong from my part as can be seen clearly in the video evidence.

Hoping to be hearing form them soon.

HI TimmyR,

We understand that your case has been ongoing for some time. We have requested a review of your case and were informed that it will take them some time to go through everything again.

We hope this will be resolved quickly, and we will keep you updated on any progress.