Vertaling 
Hi yes they finally replied but not the outcome what I was hoping.......................
Hello,
Please note that we received the notification from our payment provider, on April 16th, when we attempted to contact you. Between April 16th and April 28th you were called several times, but as mentioned before, the phone number 613******** was disconnected.
Below you have the email that was sent to you on April 16th:
"Hello,
We are writing on behalf of the Security department of Tangiers Casino, regarding your account um69er.
We received a notification from our payment provider, informing us that you have contacted them inquiring in regards to the destination of one or more of the transactions in your account.
Please bear in mind we use a variety of billing descriptors which will appear on your bank statement in order to ensure our customers' privacy. We understand this may have caused a confusion in regards to certain transactions, however we would like to provide information and assistance regarding these charges. Please send us a bank statement with these charges highlighted in order for us to confirm whether or not they pertain to your account on our website.
Furthermore, sometimes it takes up to 48 Hours for the transactions to reflect on your bank statement, so they might appear with 1-2 days delayed.
You can also keep track of all transactions you have made, by accessing Reports section within your account.
Thank you kindly for your understanding in this matter.
Should you have any further questions or requests, please do not hesitate to contact us."
In the communique with our payment provider, you specifically mentioned you did not recognized a transaction and wanted a refund, we have no choice, as we did not receive any feedback from you on the matter for almost 2 weeks, but to issue a refund. The subsequent winnings made from this deposit were voided, as a consequence.
We wish you the best of luck in future endeavors.
Regards.
All done thank you 
Thank you very much I appreciate you help! 
